Customer Satisfaction Jobs in Washington DC
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Ops Program Spec Sr
Company: BAE Systems
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p>Do you like to make critical decisions in support of the national security strategy of the United States If you want to use your analytic skills and operational mindset to help protect America our citizens and interests we need YOU Opportunities are available for skilled mission managers to use your technical operational and military experience to develop actionable intelligence for US Intelligence Community members These positions allow you to use your problemsolving mindset and play a critical role in interpreting data for the customer to be used in making the best decision for implementing our national security strategy As a mission manager you will analyze complex situations develop actionable intelligence provide briefings and support the customers mission to protect the nation <p> <p>This opportunity will allow you to develop your expertise using raw intelligence from multiple sources to assist the customer in understanding the operational battlefield and threats therein You will be part of a team effort in this endeavor validating information from multiple INTs and creating packages to inform the customer Each member is a mentor to the others so there is plenty of onthejob training to provide a solid foundation and build upon your skills You will have direct leadership opportunities for leading mission partners in an aroundtheclock operational environment Opportunities for travel do exist <p> <p><strong>Required Skills and Education<strong> <p> <ul><li>Active Top Secret security clearance with polygraph<li> <li>Bachelors degree plus three 3 years experience in the operational community or High School diploma plus five 5 years experience<li> <li>Five years experience working in a professional environment leading people<li> <li>Demonstrated experience with crisis management in highrisk or highconsequence environments<li> <li>Knowledge of the customers life cycle and operations how to support them and assist in execution<li> <li>Ability to think critically and communicate highly complex information accurately and clearly<li> <li>Ability to work collaboratively in a team environment<li> <li>Confidence to deliver clear and concise briefings<li> <li>Ability to travel overseas for shortterm needs<li> <li>Willingness to work a rotating shift<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Mission Integration Dynamic ISR Operations and ability to drive operational decisions<li> <li>Demonstrated ability to work under pressure and deliver results<li> <li>Strong interpersonal communication skills and team collaboration to promote ideas and information sharing<li> <li>Previous management or program leadership experience<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>
Product Manager III- Cloud Video Surveillance
Company: Alarm.com
Location: Washington DC
Posted Mar 15, 2024
The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. For more information, please visit www.alarm.com. COMPANY BENEFITS Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package! If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected]. However, we are not accepting resumes from recruiters or employment agencies for this position. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient.
Systems Admin Sr Prin
Company: BAE Systems
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p>BAE Systems a topten prime contractor to the US Department of Defense enables the US government to transform data into intelligence and provides engineering integration and sustainment support for critical military platforms and systems Intelligence amp Security provides services and products to the Department of Defense the government federal law enforcement officials and troops deployed around the world <p> <p>At BAE Systems we promote a strong collaborative culture and provide our employees with the tools skills and training they need to succeed We are all about trust camaraderie and a shared ambition to lead the world in defense technologies and national security services We offer flexible work environment to support the balance in your life and keep you performing at your best Be a part of a company that is part of the community driven to improve our future and protect our freedom <p> <p>We are looking for experienced Systems Administrators to join our technologybased program supporting a key government customer This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including endpoint devices data center hosted servers multiCloud services as well as virtualized applications and storage systems Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise and via remote Cloud services Network infrastructure engineering services are comprised of core infrastructure voice and video engineering field engineering application management and development for networks network analytics firewalls network access controls and bandwidth service delivery This is a fast paced challenging and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government <p> <p>Core Hours are 10AM2PM EST <p> <p>Location Tysons VA plus OCONUS Travel Requirements 2025 <p> <p>ABC <p> <p><strong>Required Skills and Education<strong> <p> <p>We are actively seeking candidates with a minimum of 6 years experience and a range of skill levels from basic t advanced Bachelors or Masters Degree are preferred in one or more of the disciplines described below <p> <ul><li>Willing and able to travel to OCONUS nonwarzone locations as needed in support of the mission Must be in possession of required documentation ie Passport for OCONUS travel as soon as day 1 <li> <li>Strong verbal communication and documentation skills<li> <li>Microsoft Windows workstation troubleshooting and administration<li> <li>Domino administration to include admin console commands and execution<li> <li>Assist in monitoring and maintenance of Domino Servers to ensure availability of the services for users<li> <li>Domino server buildsupgrades<li> <li>Monthly health check databases log size log content dead mail etc<li> <li>Knowledge of ServiceNow including how to submit Task Incident Change Request<li> <li>Knowledge of Notes Groups Mail In Databases ACL alignment connection documents mail topology<li> <li>Data transfer officer DTO<li> <li>Manage inventory tracking secondary<li> <li>Account creation renames and use name changes account disablementarchive unlock users accounts password resets<li> <li>Close support problem identification diagnosis and resolution or escalate to Tier 3<li> <li>Workstation connectivity and labeling<li> <li>Onsite troubleshooting customer problem investigation and technical assistance<li> <li>Manage mail routing tracing tracking and troubleshooting<li> <li>Configure access control at the server database and document levels<li> <li>Manually create and manipulate server person connection group program and policy documents<li> <li>MECM patching for Windows servers and workstations<li> <li>Detail oriented<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Microsoft Systems Administrator Certification<li> <li>McAfeeTrellix ePO<li> <li>Veritas NetBackup<li> <li>MECM Software Center application deployments patching workstation builds<li> <li>VMware vCenter<li> <li>NetApp Storage Administration<li> <li>MS Exchange Server 2019 administration<li> <li>Windows 10 Server 2016 2019 2022 operating systems<li> <li>MS Active Directory DNS and DHCP<li> <li>Printer support and maintenance<li> <li>RSA Authentication Management<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>
Help Desk Analyst
Company: Oasys International Corporation
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Who Are We <strong>Oasys is home to a dedicated team of technologists consultants engineers and subject matter experts who provide worldclass consulting and advisory services to our clients We are rapidly growing and looking for talented individuals to add to our team We commit to providing our people with the necessary resources to continue learning and maintain a healthy worklife balance We also cultivate a collaborative and social atmosphere and foster a meritbased culture in which people receive recognition for their performance Oasys was recognized on Inc Magazines list of the 5000 fastestgrowing companies for five consecutive years<p> <p><strong>Position Summary<strong><p> <p>Oasys is seeking a <strong>Help Desk Analyst <strong>to join our team The Help Desk Analyst is the first line of support for users and a critical part of providing a path forward The ideal Help Desk Analyst understands that continuously revising and tailoring the channels for support is an important part of helping users help themselves This means improving our Help Desk portal and workflowsprocesses to support new and existing systems The analyst will provide user support across multiple systems and must keep up with the changes being made to each system to provide the best tier 1 support including but not limited to addressing user inquiries triaging all requests and updating process documentation to promote selfhelp<p> <p><strong>Job Responsibilities<strong><p> <ul><li>Communicate consistently with a customerfirst voice when communicating with customers through ticket tracking systems email and telephone as needed<li> <li>Provide support across multiple systems whilst keeping track of all highpriority tasks<li> <li>Maintain professionalism in all communication<li> <li>Resolve customer support requests related to client support systems<li> <li>Assist end users with the use of client support systems such as providing guidance for improved workflow when using the platform<li> <li>Escalate user support requestsissues to external support teams when appropriate<li> <li>Interact with stakeholders and team members to triage support tickets<li> <li>Interact with stakeholders and team members to understand and resolve customer support requests<li> <li>Document customer requests in the ticketing system record actions taken and provide followup<li> <li>Monitor and track workload<li> <li>Create and maintain technical documentation such as stepbystep tip sheets and processworkflow diagrams<li> <li>Detail and provide input for training manuals<li> <li>Improve and provide updates to the Help Desk portal and its associated workflowsprocesses<li> <li>Provide troubleshooting support eg site access issues login issues Relativity viewer installation or issues and latency questions<li> <ul><p><strong>Skills and Qualifications<strong><p> <ul><li>Proficient knowledge of Atlassians suite of tools specifically Jira and Confluence<li> <li>Proficient knowledge of Microsoft Office Suite Word Excel PowerPoint Outlook<li> <li>Experience working with PCs laptops printers mobile devices digital scanners and copiers is preferred<li> <li>Experience with customer service and helpdesk support is preferred<li> <li>Experience with helpdesk software ticketing systems is preferred<li> <li>Excellent verbal and written communication skills phone etiquette and people skills Customerfocused and serviceoriented Attentive to details Acts with professionalism Able to multitask and adjust focus when higherpriority support requests arrive<li> <li>Candidate must be able to work in a fastpaced environment and be able to multitask<li> <li>A professional attitude regarding attention to detail customer service and excellent organizational skills are required<li> <li>Effective communication skills and the ability to interact professionally with diverse clients and staff are required<li> <li>Must be a team player and be able to work simultaneously with other help desk associates<li> <ul><p><strong> <strong><strong>EducationExperience Requirements<strong><p> <ul><li>A degree in IT or a related field an additional 4 years of experience may be considered in lieu of the degree <strong>A minimum o<strong>f<strong><em> 6 years experience with no degree<em><strong><li> <li>At least four 4 years of previous help desk technical call center or IT service desk experience providing customer support preferably in an environment that followed performance metrics and preferably with experience supporting executive VPVIP levels and their assistants<li> <li>Experience providing user support<li> <li>Experience working in help desk ticketing platforms documenting ticket notes following user support<li> <li>Experience creating user accounts and granting users access to custom software<li> <li>Experience working knowledge with Active Directory AD<li> <ul><p><strong> <strong><strong>Security Clearance Requirements<strong><p> <ul><li>Must be a US Citizen<li> <li>Must have a Public Trust<li> <ul><p><strong> <strong><strong>Work Location<strong><p> <ul><li>Fairfax VA Hybrid<li> <ul><p><strong> <strong><em>Oasys is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class US Citizenship is required for most positions<em><p>
SME - Computer and Information Systems Manager (100% Remote) REF1567R
Company: Citizant
Location: Washington DC
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p>We are on the lookout for a Subject Matter Expert SME Computer and Information Systems Manager to champion the IRS Applications Development AD Organizations technological advancements for an upcoming opportunity This critical role is not just about managing IT systems its about envisioning and implementing a technological future that aligns with the IRSs strategic goals The chosen candidate will navigate complex IT landscapes spearhead the integration of innovative solutions and ensure that technological implementations enhance operational efficiency security and compliance With a focus on strategic technology planning this role demands a visionary leader adept at transforming IT challenges into opportunities ensuring the IRS remains at the cutting edge of technology and service delivery<p> <p><strong>Responsibilities<strong><p> <ul><li>Spearhead the evaluation and strategic integration of emerging technologies to foster innovation and efficiency across IRS operations<li> <li>Lead the assessment and overhaul of existing IT infrastructures ensuring optimal performance scalability and futurereadiness<li> <li>Champion the development and execution of comprehensive IT strategies aligning technology investments with organizational goals and compliance requirements<li> <li>Cultivate strong partnerships with stakeholders IT teams and external vendors to ensure cohesive technology implementations and solutions<li> <li>Guide the adoption and governance of IT best practices standards and methodologies including Agile and DevOps to enhance project delivery and operational excellence<li> <li>Oversee the design and implementation of robust cybersecurity measures and data protection strategies safeguarding sensitive information against emerging threats<li> <li>Actively monitor technology trends and advancements providing leadership and direction in the adoption of cloud computing artificial intelligence and other transformative technologies<li> <li>Facilitate the continuous improvement of IT service delivery ensuring systems and processes are efficient usercentric and capable of meeting evolving business needs<li> <li>Lead educational and training initiatives to enhance team capabilities and foster a culture of technical excellence and innovation<li> <ul><p><b>Qualifications<b> <p><ul><li>5+ years of proven experience in IT management showcasing a successful track record in the strategic implementation and oversight of complex IT projects<li> <li>Strong technical proficiency in modern technologies such as cloud computing cybersecurity data analytics and machine learning demonstrating the ability to leverage these technologies in solving organizational challenges<li> <li>Relevant professional certifications including but not limited to Certified Information Systems Security Professional CISSP Certified Information Systems Auditor CISA Project Management Professional PMP Certified Cloud Security Professional CCSP or AWS Certified Solutions Architect highlighting specialized skills and a commitment to maintaining industrystandard expertise<li> <li>Exceptional leadership qualities with the ability to inspire and manage crossfunctional teams fostering an environment of collaboration and innovation<li> <li>Comprehensive understanding of regulatory compliance standards relevant to the IT industry particularly those impacting federal agencies such as the Federal Information Security Management Act FISMA National Institute of Standards and Technology NIST frameworks and General Data Protection Regulation GDPR for international considerations<li> <li>Excellent analytical strategic thinking and problemsolving skills capable of anticipating future IT trends and their potential impact on organizational goals<li> <li>Outstanding communication and interpersonal abilities with a track record of effectively engaging with stakeholders at all levels from technical teams to executive leadership<li> <ul><p><strong>Education<strong><p> <ul><li>Bachelors or Masters degree in Computer Science Information Technology or a related field underscoring a robust foundation in IT principles and practices<li> <ul><p><strong>Clearance Requirement<strong><p> <ul><li>US Citizenship is Required<li> <li>Active Public TrustMBI clearance or the ability to obtain one<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Program Managers/Sr Program Managers NY, PA, NJ, DC
Company: Amtrak
Location: Washington DC
Posted Mar 15, 2024
<p><b>Your success is a train ride away<b> <p> <p>As we move Americas workforce toward the future Amtrak connects businesses and communities across the country We employ more than 20000 diverse energetic professionals in a variety of career fields throughout the United States The safety of our passengers our employees the public and our operating environment is our priority and the success of our railroad is due to our employees <p> <p><b>Are you ready to join our team<b> <p> <p>Our values of Do the Right Thing Excel Together and Put Customers First are at the heart of what matters most to us and our Core Capabilities Building Trust Accountability Effective Communication Customer Focus and Proactive Safety amp Security are what every employee needs to know and do to be most impactful at Amtrak By living the Amtrak values focusing on our capabilities and actively embracing and fostering diverse ideas backgrounds and perspectives together we will honor our past and make Amtrak a company of the future <p> <p><b>Opportunities Project Managers for Infrastructure Capital Delivery<b> <p> <p>Amtrak will be hiring Project Managers at various levels to support our Capital Delivery department Open positions may include <p> <ul><li>Project Manager<li> <li>Sr Project Manager<li> <li>Principal Project Manager<li> <li>Sr Principal Project Manager<li> <ul><p><b>If you would like to be considered for our upcoming Project Management opportunities please apply here<b> <p> <p>The Project Sr Project Manager is responsible for managing high or mega complexity projects of large and complex components of a larger program Individual in this role use advance knowledge of project management processes and controls to accomplish project objectives by planning and evaluating project activities with some indirect supervision from PMO Director and may have either direct reports or matrixed subordinate team members The role requires regular analytical and metricsbased reporting to other staff Executive Committee and stakeholders <p> <p>Opportunities will exist to support major capital construction and infrastructure renewal projects in various locations across the Amtrak system Some examples of our capital projects include <p> <ul><li>Susquehanna River Bridge<li> <li>East River Tunnels<li> <li>Connecticut River Bridge<li> <li>Frederick Douglass BampP Tunnels<li> <li>Concrete Tie Replacement Program<li> <li>Hudson River Tunnel<li> <ul><p><b>Preferred Skills amp Experience<b> <p> <ul><li>Strong project management skills with prior experience managing complex crossfunctional projects in a highly matrixed environment <li> <li>Experience with crossprojectprogram dependency identification and management <li> <li>Strong Written and Oral communication skills with ability to present complex information and respond to complex needs of a large and visible project or program <li> <li>Ability to network with internal and external stakeholders and leverage relationships to resolve complex project issues <li> <li>Effectiveness working diplomatically across teams with varying objectives <li> <li>Microsoft Office Word Excel Visio PowerPoint MS Project <li> <li>Bachelors degree and a minimum of 6 years of project management experience or any equivalent combination of education and work experience <li> <li>PMP Must be willing to obtain within 12 months of date of hire <li> <li>Must have work authorization in the United States <li> <li>Transportation industry experience<li> <li>Direct or matrixed people management experience is a plus <li> <ul><p>The salaryhourly range is $786176040 Pay is based on several factors including but not limited to education work experience certifications etc Depending on an employees assigned worksite or location Amtrak may consider a geopay differential to be applied to the employees base salary Amtrak may offer additional incentive and pay programs to recognize and reward our employees including a shortterm incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position andor longterm incentive plan compensation In addition to your salary Amtrak offers a comprehensive benefit package that includes health dental and vision plans health savings accounts wellness programs flexible spending accounts 401K retirement plan with employer match life insurance short and long term disability insurance paid time off backup care adoption assistance surrogacy assistance reimbursement of education expenses Public Service Loan Forgiveness eligibility Railroad Retirement sickness and retirement benefits and rail pass privileges Learn more about our benefits offerings here <p> <p><b>Requisition ID<b>160878 <p> <p><b>Posting Locations<b>District of Columbia New York Pennsylvania <p> <p><b>Job FamilyFunction<b>Engineering <p> <p><b>Relocation Offered<b>No <p> <p><b>Travel Requirements<b>Up to 25 <p> <p><b>You power our progress through your performance<b> <p> <p>We want your work at Amtrak to be more than a job We want your career at Amtrak to be a fulfilling experience where you find challenging work rewarding opportunities respect among colleagues and attractive compensation Amtrak maintains a culture that values high performance and recognizes individual employee contributions <p> <p>Amtrak is committed to a safe workplace free of drugs and alcohol All Amtrak positions requires a preemployment background check that includes prior employment verification a criminal history check and a preemployment drug screen <p> <p>Candidates who test positive for marijuana will be disqualified regardless of any state or local statute ordinance regulation or other law that legalizes or decriminalizes the use or possession of marijuana whether for medical recreational or other use Amtraks preemployment drug testing program is administered in accordance with DOT regulations and applicable law <p> <p>In accordance with DOT regulations 49 CFR 4025 Amtrak is required to obtain prior drug and alcohol testing records for applicantsemployees intending to perform safetysensitive duties for covered Department of Transportation positions If an applicantemployee refuses to provide written consent for Amtrak to obtain these records the individual will not be permitted to perform safetysensitive functions <p> <p>In accordance with federal law governing security checks of covered individuals for providers of public transportation Title 6 USC 1143 Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses <p> <p>Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education training and experience <p> <p>Amtrak is an EOEAffirmative Action MinorityFemale employer and we welcome all to apply We consider candidates regardless of racecolor religion sex including pregnancy childbirth and related conditions national originethnicity age disability intellectual mental and physical veteran status marital status ancestry sexual orientation gender identity and gender expression genetic information citizenship or any other personal characteristics protected by law<p>
Senior Systems Software Developer (100% Remote) REF1566P
Company: Citizant
Location: Washington DC
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p>We are seeking a highly skilled and experienced Senior Systems Software Developer with a proven track record in developing maintaining and supporting advanced software systems for an upcoming opportunity As a vital contributor to our team you will be responsible for ensuring the Application Development AD production baseline is consistently maintained with accurate software configuration management across multiple releases Your role will entail developing and implementing a fully integrated systems infrastructure facilitating Continuous IntegrationContinuous Delivery CICD processes and performing technical integration activities to minimize program critical risk exposure<p> <p>The ideal candidate will bring a wealth of knowledge in various IRS tax processing systems including but not limited to submission processing systems corporate data systems compliance and case processing systems and modernized systems You will work closely within an Integrated Project Team IPT that includes IRS staff and other contractors adopting the Iterative Enterprise Life Cycle ELC development path and methodology to support the IPT in various capacities<p> <p><strong>Responsibilities<strong><p> <ul><li>Ensures the AD production baseline is maintained with accurate software configuration management across multiple releases ensuring lifecycle environments are ready for use<li> <li>Develops and implements a fully integrated systems infrastructure complete with related management processes<li> <li>Actively supports Continuous IntegrationContinuous Delivery CICD initiatives ensuring seamless integration from endtoend in the software development and deployment process This includes continuous compilation testing and delivery of source code to test environments for immediate error detection<li> <li>Performs upgrading configurations delivery automation and backlog grooming sessions<li> <li>Minimizes program critical risk exposure and ensures that technical solutions are safe secure extensible and scalable<li> <li>Establishes and documents standard operating procedures for both technical integration and broader project or program activities<li> <li>Offers indepth knowledge on a variety of IRS tax processing systems including submission processing systems corporate data systems compliance and case processing systems and modernized systems<li> <li>Works as a key member of an Integrated Project Team IPT that includes IRS staff and other contractors This involves adopting the Iterative Enterprise Life Cycle ELC development path and methodology and supporting the IPT in various capacities<li> <ul><p><b>Qualifications<b> <p><ul><li>Minimum of 5+ years of professional experience in software development with a strong focus on systems software<li> <li>Demonstrated experience in developing software solutions using Java including Java EESE JSP JSF and Hibernate showcasing the ability to address complex development challenges<li> <li>Proven ability in designing developing and integrating web services using Service Oriented Architecture SOA principles reflecting a deep understanding of distributed systems architecture<li> <li>Experience with Oracle 10g11g environments and Oracle Real Application Clusters as well as implementing middleware rules engines like Drools showing proficiency in database and middleware technologies<li> <li>Expertise in implementing continuous integration and deployment processes with tools such as Jenkins GitLab CICD pipeline and automated testing techniques demonstrating a commitment to modern development practices<li> <li>Extensive experience working in AgileScrum development environments indicating adaptability effective teamwork and a commitment to iterative development and continuous improvement<li> <li>Proven experience with cloudbased development and deployments and containerization technologies like Docker and OpenShift demonstrating knowledge of modern infrastructure and deployment methodologies<li> <li>Experience in implementing cyber security policies procedures and best practices including understanding the Federal Information Security Management Act FISMA to ensure secure software development practices<li> <ul><p><strong>Desired Skills<strong><p> <ul><li>Experience in a senior development role is preferred<li> <ul><p><strong>Education<strong><p> <ul><li>A Bachelors or Masters degree in Computer Science Information Technology Engineering or a related field is highly recommended<li> <ul><p><strong>Clearance Requirement<strong><p> <ul><li>US Citizenship is Required<li> <li>Active Public TrustMBI clearance or the ability to obtain one<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Ops Program Spec Sr Prin
Company: BAE Systems
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p>Do you like to make critical decisions in support of the national security strategy of the United States If you want to use your analytic skills and operational mindset to help protect America our citizens and interests we need YOU Opportunities are available for skilled mission managers to use your technical operational and military experience to develop actionable intelligence for US Intelligence Community members These positions allow you to use your problemsolving mindset and play a critical role in interpreting data for the customer to be used in making the best decision for implementing our national security strategy As a mission manager you will analyze complex situations develop actionable intelligence provide briefings and support the customers mission to protect the nation <p> <p>This opportunity will allow you to develop your expertise using raw intelligence from multiple sources to assist the customer in understanding the operational battlefield and threats therein You will be part of a team effort in this endeavor validating information from multiple INTs and creating packages to inform the customer Each member is a mentor to the others so there is plenty of onthejob training to provide a solid foundation and build upon your skills You will have direct leadership opportunities for leading mission partners in an aroundtheclock operational environment Opportunities for travel do exist <p> <p><strong>Required Skills and Education<strong> <p> <ul><li>Active Top Secret security clearance with polygraph<li> <li>Bachelors degree plus seven 7 years experience in the operational community or High School diploma plus ten 10 years experience<li> <li>Ten years experience working in a professional environment leading people<li> <li>Demonstrated experience with crisis management in highrisk or highconsequence environments<li> <li>Knowledge of the customers life cycle and operations how to support them and assist in execution<li> <li>Ability to think critically and communicate highly complex information accurately and clearly<li> <li>Ability to work collaboratively in a team environment<li> <li>Confidence to deliver clear and concise briefings<li> <li>Ability to travel overseas for shortterm needs<li> <li>Willingness to work a rotating shift<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Mission Integration Dynamic ISR Operations and ability to drive operational decisions<li> <li>Demonstrated ability to work under pressure and deliver results<li> <li>Strong interpersonal communication skills and team collaboration to promote ideas and information sharing<li> <li>Previous management or program leadership experience<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>
JIRA/Confluence Administrator
Company: NIH-NCBI
Location: Washington DC
Posted Mar 15, 2024
<p><b><span>Overview<span><b><br ><p><div> <div> <div> <p><span>We are searching for an experienced<strong> JIRAConfluence Administrator <strong><span>with system administration experience in Bethesda MD to support our organization as part of a highly talented highlymotivated and highperforming team As the Jira Administrator youll be supporting an exciting program involving the design development test and deployment of a complex cloudbased system Your support will directly contribute to the mission success of the NIHNLM Join us and be part of the next generation of innovators as we blaze a trail forward within the space domain mission area<p> <p> <p> <div id=maincontent> <p><strong>Responsibilities<strong><p> <ul><li>Develop amp maintain custom Jira workflows based upon business requirements<li> <li>Create custom permission schemes notification schemes screens and similar configuration changes on a project by project basis<li> <li>Manage multiple projects on several different Jira instances<li> <li>Manage custom addons and determine whenwhere they should be implemented<li> <li>Develop new solutions on production systems while maintaining appropriate change controls<li> <li>Develop integrations between Jira Confluence and other tools utilizing APIs<li> <li>Work with business partners to define requirements for advanced customizations automation and integrations Implements customizations utilizing Jira and Confluence tools<li> <li>Collaborate with multidiscipline teams to define requirements design solutions and test implementations<li> <ul><p><br ><strong>Qualifications<strong><br ><strong>Required Skills<strong><p> <ul><li>You have 25 years of experience in System Administration or a related field<li> <li>You have 25 years of experience managing and providing Jira accounts<li> <li>You are familiar with Jira development test and security accreditation<li> <li>You have experience in supporting Jira Software Jira Service Desk and Confluence ideally familiar with Jira Data Center and Confluence Data Center<li> <li>You have experience supporting designing building and accrediting Jira in a classified environment<li> <li>You have a basic understanding of Linux systems networking HTTPS firewalls SSO SAML<li> <li>You are familiar with the Atlassian product lifecycle as it relates to upgrades and installing configuring new addons<li> <li>You have knowledge of and the ability to apply process design and redesign skills<li> <li>You have the ability to troubleshoot operational issues providing technical solutions to operational problems contributing to upgrades and implementation of new functionality and providing the overall upkeep and maintenance of Jira and Confluence instances<li> <ul><p><strong>Desired Skills<strong><p> <ul><li>You have familiarity with current NIH customer systems and associated security policiesprocedures<li> <li>You have experience working with Windows and UNIX systems in a Jira environment<li> <li>You have solid written and verbal communication skills<li> <li>You are detail process oriented can multitask and have the ability to work with minimal supervision<li> <li>You have excellent interpersonal skills and the ability to collaborate effectively with management the customer and user organizations across NIH<li> <ul><div> <div id=likesandlabelscontainer><span>We attract the best people in the business with our competitive benefits package that includes medical dental and vision coverage 401k plan with employer contribution paid holidays vacation and tuition reimbursement If you enjoy being a part of a high performing professional service and technology focused organization please apply today<span><br ><p><p> <div> <div> <div> <div>
Senior Information Technology Project Manager (100% Remote) REF1568T
Company: Citizant
Location: Washington DC
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p><strong>Overview<strong><p> <p>We are seeking a Senior Information Technology Project Manager with extensive experience in leading largescale IT projects within the IRSs Applications Development AD Organization for an upcoming opportunity The ideal candidate will manage the full project lifecycle ensuring alignment with organizational goals and compliance standards This role requires strong leadership strategic planning and collaboration with crossfunctional teams<p> <p><strong>Responsibilities<strong><p> <ul><li>Lead the planning execution and closure phases of IT projects adhering to timelines budget constraints and quality standards<li> <li>Craft and maintain detailed project documentation including project plans risk assessments stakeholder analyses and progress reports<li> <li>Drive the integration of project management best practices and methodologies eg Agile PMI to ensure consistent success in project delivery<li> <li>Engage with senior stakeholders and project sponsors to define project scope objectives and deliverables ensuring alignment with strategic goals<li> <li>Oversee a multidisciplinary project team providing direction and support to achieve project milestones and deliverables<li> <li>Proactively identify assess and mitigate project risks ensuring minimal impact on project timelines and outcomes<li> <li>Facilitate effective communication channels across project teams stakeholders and external vendors to ensure a cohesive project execution strategy<li> <li>Champion the incorporation of innovative technologies and practices to enhance project outcomes and support the IRSs modernization efforts<li> <ul><p><b>Qualifications<b> <p><ul><li>A minimum of 5+ years of experience in IT project management preferably within a government or regulatory environment<li> <li>Proven expertise in IRS systems and processes highlighting a candidates ability to navigate and manage projects within specific regulatory frameworks<li> <li>Exceptional leadership skills evidenced by past success in leading multidisciplinary teams towards achieving project objectives within tight deadlines and budgets<li> <li>Mastery of project management methodologies eg PMI Agile and tools ensuring efficient project execution and delivery<li> <li>Strong analytical and problemsolving abilities capable of identifying risks and obstacles early and developing effective mitigation strategies<li> <li>Excellent communication and interpersonal skills essential for engaging with stakeholders at all levels facilitating teamwork and ensuring clear and effective project communication<li> <li>PMP Agile or similar certifications are highly regarded reflecting a commitment to professional development and adherence to industry standards in project management<li> <li>Experience with modern technology trends and tools including cloud services cybersecurity measures and software development practices to drive the IRSs modernization initiatives forward<li> <ul><p><strong>Education<strong><p> <ul><li>Bachelors or Masters degree in Information Technology Computer Science Engineering or a related field<li> <ul><p><strong>Clearance Requirement<strong><p> <ul><li>US Citizenship is Required<li> <li>Active Public TrustMBI clearance or the ability to obtain one<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Ops Program Spec Prin
Company: BAE Systems
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p>Do you like to make critical decisions in support of the national security strategy of the United States If you want to use your analytic skills and operational mindset to help protect America our citizens and interests we need YOU Opportunities are available for skilled mission managers to use your technical operational and military experience to develop actionable intelligence for US Intelligence Community members These positions allow you to use your problemsolving mindset and play a critical role in interpreting data for the customer to be used in making the best decision for implementing our national security strategy As a mission manager you will analyze complex situations develop actionable intelligence provide briefings and support the customers mission to protect the nation <p> <p>This opportunity will allow you to develop your expertise using raw intelligence from multiple sources to assist the customer in understanding the operational battlefield and threats therein You will be part of a team effort in this endeavor validating information from multiple INTs and creating packages to inform the customer Each member is a mentor to the others so there is plenty of onthejob training to provide a solid foundation and build upon your skills You will have direct leadership opportunities for leading mission partners in an aroundtheclock operational environment Opportunities for travel do exist <p> <p><strong>Required Skills and Education<strong> <p> <ul><li>Active Top Secret security clearance with polygraph<li> <li>Bachelors degree plus five 5 years experience in the operational community or High School diploma plus eight 8 years experience<li> <li>Seven years experience working in a professional environment leading people<li> <li>Demonstrated experience with crisis management in highrisk or highconsequence environments<li> <li>Knowledge of the customers life cycle and operations how to support them and assist in execution<li> <li>Ability to think critically and communicate highly complex information accurately and clearly<li> <li>Ability to work collaboratively in a team environment<li> <li>Confidence to deliver clear and concise briefings<li> <li>Ability to travel overseas for shortterm needs<li> <li>Willingness to work a rotating shift<li> <ul><p><strong>About BAE Systems Intelligence amp Security<strong> <p> <p>BAE Systems Inc is the US subsidiary of BAE Systems plc an international defense aerospace and security company which delivers a full range of products and services for air land and naval forces as well as advanced electronics security information technology solutions and customer support services Improving the future and protecting lives is an ambitious mission but its what we do at BAE Systems Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology superior products and intelligence solutions As you develop the latest technology and defend national security you will continually hone your skills on a teammaking a big impact on a global scale At BAE Systems youll find a rewarding career that truly makes a difference <p> <p>Intelligence amp Security IampS based in McLean Virginia designs and delivers advanced defense intelligence and security solutions that support the important missions of our customers Our pride and dedication shows in everything we dofrom intelligence analysis cyber operations and IT expertise to systems development systems integration and operations and maintenance services Knowing that our work enables the US military and government to recognize manage and defeat threats inspires us to push ourselves and our technologies to new levels <p> <p>Our Commitment to Diversity Equity and Inclusion <p> <p>At BAE Systems we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce everyone must feel confident being their best most sincere self and be equipped to thrive We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn grow and belong <p> <p><strong>Preferred Skills and Education<strong> <p> <ul><li>Mission Integration Dynamic ISR Operations and ability to drive operational decisions<li> <li>Demonstrated ability to work under pressure and deliver results<li> <li>Strong interpersonal communication skills and team collaboration to promote ideas and information sharing<li> <li>Previous management or program leadership experience<li> <ul><p><strong>EEO Career Site<strong> <p> <p>Equal Opportunity Employer Minorities females veterans individuals with disabilities sexual orientation gender identity gender expression<p>
Communications Analyst
Company: Oasys International Corporation
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Who Are We <strong>Oasys is home to a dedicated team of technologists consultants engineers and subject matter experts who provide worldclass consulting and advisory services to our clients We are rapidly growing and looking for talented individuals to add to our team We commit to providing our people with the necessary resources to continue learning and maintain a healthy worklife balance We also cultivate a collaborative and social atmosphere and foster a meritbased culture in which people receive recognition for their performance Oasys was recognized on Inc Magazines list of the 5000 fastestgrowing companies for five consecutive years<p> <p><strong>Position Summary <strong>Oasys is seeking a<strong> Communications Analyst<strong> to join our team The Communications Analyst will assist in developing strategic communication plans process documentation content organization and structure and will work with stakeholders to support various communication and outreach efforts as required<p> <p><strong>Job Responsibilities<strong><p> <ul><li>Document key stakeholder communication requirements<li> <li>Ensure communication tasks are executed in accordance with the strategic plan<li> <li>Create communication artifacts for various purposes such as generating release notes at the end of each sprint<li> <li>Create job aids for internal and external users for new features<li> <li>Create various materials for internal and external users including howto guides and fact sheets<li> <li>Attend sprint meetings such as sprint reviews to assist in creating sprintrelated artifacts<li> <li>Facilitate meetings as required<li> <li>Document standard operating procedures<li> <li>Optimize Outreach develop metrics and dashboards for improved communication efficiency<li> <ul><p><strong>Skills and Qualifications<strong><p> <ul><li>Proficient knowledge of Microsoft Office Suite Word Excel PowerPoint Outlook<li> <li>Experience with JiraConfluence is preferred<li> <li>The candidate must be able to multitask and work in a fastpaced environment<li> <li>A professional attitude regarding attention to detail customer service and excellent organizational skills are required<li> <li>Effective communication skills and the ability to interact professionally with diverse clients and staff are required<li> <ul><p><strong>EducationExperience Minimum Requirements<strong><p> <ul><li>College degree advanced preferred in the relevant area<li> <li>A minimum of four 4 years of experience in communications<li> <li>Excellent written and verbal communication skills<li> <li>Excellent interpersonal communication skills<li> <ul><p><strong>Clearance<strong><p> <ul><li>Must be a US Citizen<li> <li>Must have a Public Trust<li> <ul><p><strong>Work Location<strong><p> <ul><li>Fairfax VA Hybrid<li> <ul><p><br ><p><p><em>Oasys is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class US Citizenship is required for most positions<em><p>