Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Executive Director, Strategic Development

Company: Thomson Reuters

Location: Washington DC

Posted Mar 09, 2024

Thomson Reuters Special Services (TRSS) is seeking an Executive Director, Strategic Development with extensive experience in the US Federal Government market sector. The role involves leading the pursuit of high value, high visibility pipeline opportunities, securing relationships with key decision makers, and contributing to various areas including strategic leadership, capture strategy, and proposal response. The ideal candidate will have a proven track record of success in business development, excellent communication skills, and the ability to work in a hybrid sales/capture organization. TRSS offers a competitive benefits package, a culture of equality, diversity, and inclusion, and the opportunity to work on purpose-driven projects.

Network Administrator - NOC

Company: GCyber

Location: Washington DC

Posted Mar 09, 2024

GCyber is hiring a Network Administrator to support the Compartmented Enterprise Services Office (CESO) Network Operations Center (NOC). The job requires experience in configuring CISCO Switches and routers, troubleshooting and fault isolation of IT business systems, and maintaining and administering computer networks.

Platform Support Team (PST) Special Projects Lead

Company: Seneca Holdings

Location: Washington DC

Posted Mar 09, 2024

Great Hill Solutions, part of the Seneca Nation Group (SNG), is seeking a Platform Support Team Special Projects Lead for a DOS contract in Washington, DC. The role involves organizing projects, identifying process improvements, collaborating with stakeholders, providing technical expertise, mentoring team members, communicating with customers, and working on continuous improvement. Basic qualifications include a Bachelor's degree, active Secret Security Clearance, experience in application development and migration, excellent communication skills, and proficiency in Microsoft Excel. SNG offers competitive compensation, strong benefits, and a collaborative work environment. The company is committed to diversity, equity, and inclusion.

Senior Cloud Support Specialist

Company: OpenText

Location: Washington DC

Posted Mar 09, 2024

OpenText is seeking a Customer Support Specialist for EMR-Link™ cloud-based products. The role involves managing customer support requests, documenting incidents, enhancing support processes, and proactively monitoring customer health. The ideal candidate should have customer support experience, a degree, and 5+ years of EMR experience. They must be able to work remotely, during west coast hours, and have excellent communication skills.

Salesforce Developer

Company: Dynamis

Location: Washington DC

Posted Mar 09, 2024

Dynamis is hiring a Salesforce Developer to support FEMA's Individual and Community Preparedness Division. The role involves serving as the point of contact for Salesforce system requests, ensuring compliance with IT security requirements, and optimizing website performance. The Developer will also support the design and publication of new designs, manage maintenance and updates, and provide development support for functionality enhancements and bug fixes. The ideal candidate should be a U.S. citizen with a Bachelor's degree and at least five years of experience in Salesforce development, holding relevant certifications and proficient in core web development languages.

Product Manager

Company: Aptive Resources

Location: Washington DC

Posted Mar 09, 2024

Aptive is seeking a Product Manager to support enterprise human capital program strategy and support services within the Office of Personnel Management (OPM). The individual will support OPM's mission with activities such as project, product, and product line management, translating stakeholder needs into system documentation through human-centered design, and using product management tools to prioritize and maintain a backlog of features and user stories.

Client Insights Analyst

Company: Circana

Location: Washington DC

Posted Mar 09, 2024

Circana, a leading advisor on consumer behavior, is seeking an Insights Analyst for a hybrid role in the Washington, D.C. area. The role involves delivering analytical insights to client ADUSA, utilizing various data solutions, and creating meaningful stories and recommendations. The ideal candidate should have at least 2 years of analytical experience, strong problem-solving skills, and proficiency in MS Word, Excel, PowerPoint, and Access. The role requires a high level of attention to detail, ability to manage multiple projects, and excellent communication skills. Circana values continuous learning, feedback, diversity, and inclusivity. The salary range is $47K to $75K, and a comprehensive benefits package is offered.

Senior Demand Generation Specialist

Company: Seerist

Location: Washington DC

Posted Mar 09, 2024

Seerist is a company that provides threat and risk intelligence services, and is looking for a Demand Generation Lead to manage their lead generation, nurturing, and handoff processes. The company offers a competitive salary, benefits, and a flexible work environment.

Software Engineer in Test II (SDET)

Company: Mastercard

Location: Washington DC

Posted Mar 09, 2024

Mastercard is seeking a Software Engineer in Test II (SDET) to join the Data & Services Technology team in Arlington. The role involves testing large, complex features used by major organizations for multi-million-dollar decisions, ensuring analytical accuracy, and managing testing and release efforts. The ideal candidate should have 3+ years of experience in software quality engineering, strong Python skills, and proficiency in agile frameworks, unit testing libraries, UI automation tools, and code management tools. The position offers a competitive salary, comprehensive benefits, and opportunities for personal growth and team responsibilities.

Design Lead

Company: TechFlow

Location: Washington DC

Posted Mar 09, 2024

TechFlow Inc. is hiring a Design Lead with experience in customer/user experience (CX/UX) strategies and creating products that engage users. The ideal candidate will be proficient in human centered design, change management, and have proficiency in the latest CX/UX methods and technology trends.

Lead Engineer - Federal

Company: Lumen Technologies

Location: Washington DC

Posted Mar 09, 2024

Lumen is seeking a Lead Engineer with 7 years of experience for a government location. The role involves providing on-site support, coordinating with the customer NOC, and attending daily meetings. The candidate should have strong communication skills, PMP certification, a valid driver's license, and current TS/SCI security clearance. The starting salary ranges from $109,330 to $136,665 based on the employee's primary work location.

Full Stack Developer - 3267334

Company: TCG

Location: Washington DC

Posted Mar 09, 2024

TCG, an award-winning IT solutions provider to the Federal government, is seeking a Full Stack Developer. The company is committed to being good to employees and responsible to the community while being profitable. They offer remote employment in multiple states and provide comprehensive benefits, including health care, 401K, parental leave, and more. The Full Stack Developer will design, develop, document, test, and debug software systems and applications, participating in the full development life cycle. The ideal candidate should have 5 years of relevant experience, strong knowledge of Java/J2EE, JavaScript, SQL, and relational databases, and the ability to pass a Federal government clearance. TCG has been recognized as a 'Top Workplace' for 8 consecutive years.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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