Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Salesforce System Administrator

Company: Dynamis

Location: Washington DC

Posted Mar 09, 2024

Dynamis is hiring a Salesforce System Administrator to support FEMA's Individual and Community Preparedness Division. The role involves managing Salesforce system requests, ensuring compliance with IT security requirements, and improving user experience. The ideal candidate should have a proven knowledge of Salesforce architecture, security, application, testing, and deployment for both Classic and Lightning, with at least five years of experience. The role also requires U.S. Citizenship, a Bachelor's degree, SCRUM Master certification, and the ability to obtain and maintain DHS FEMA suitability determination.

IT/Network Engineer - Staff III/IV

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 09, 2024

The Aerospace Corporation is seeking a Network Engineer for a 100% onsite role in Chantilly, VA. The role involves leading and supporting major network and network security projects, working with Cisco technologies, providing technical leadership, and optimizing network performance. The ideal candidate will have a Bachelor's degree in Computer Science or related field, 10 years of professional experience, and experience with Cisco Nexus data center switches, ACS/ISE/RSA SecurID, and DNS/DHCP enterprise services. A TS/SCI security clearance is required. The company offers comprehensive benefits, professional growth opportunities, and an inclusive work environment.

Operations Coordinator- Platforms

Company: Two Six Technologies

Location: Washington DC

Posted Mar 09, 2024

Two Six Technologies is a high-growth organization seeking an Operations Coordinator for their Cyber business unit. The role involves providing dynamic support, handling administrative tasks, conducting research, ensuring compliance, managing security clearances, coordinating with team leads, and supporting recruitment. The ideal candidate should have 5 years of operational support experience, 2 years in security support within government contracting, and 3 years coordinating between teams to support business operations, security, HR, and recruiting. The position is a hybrid role based in Arlington, VA, with 3 days in-office expected.

All-Source Analyst

Company: Two Six Technologies

Location: Washington DC

Posted Mar 09, 2024

Two Six Technologies is a company that builds innovative products to solve complex challenges. They are looking for an All-Source Analyst to support a government customer. The job involves building and streamlining all-source intelligence integration efforts, collaborating with analysts, and providing statistical data and authoring analytic products.

Senior Partner Sales Engineer

Company: Appian Corporation

Location: Washington DC

Posted Mar 09, 2024

Appian is a company that values respect, work impact, ambition, and constructive dissent & resolution. They are passionate about driving digital transformation and offer a low-code automation platform. As a Partner Sales Engineer, you will drive the technology evaluation stage of the sales process, designing high-quality technical Proof of Concepts and presenting solutions to various audiences. The role requires technical depth, experience in modern programming languages, and enterprise software sales experience. Appian provides training, growth opportunities, and a supportive culture. They are an equal opportunity employer offering competitive benefits and a flexible work environment.

Implementation Lead

Company: Govini

Location: Washington DC

Posted Mar 09, 2024

Govini is hiring Implementation Leads for their flagship product, The Ark, which uses AI and commercial data to streamline Defense Acquisition processes. The role involves embedding with end-users, developing workflows, and configuring products. Candidates should have a Bachelor's degree, 5+ years of user support experience, and expertise in national security strategy, federal budgeting, and procurement processes. U.S. citizenship is required, and the role involves up to 75% travel. Govini values teamwork, communication, and a passion for delivering an inspiring customer experience.

Associate Architect (Top Secret Clearance)

Company: Appian Corporation

Location: Washington DC

Posted Mar 09, 2024

Appian is seeking an Associate Architect to scale their technical solutions and work alongside their delivery teams. The ideal candidate will have a Bachelor's degree in a relevant field, systems administration experience, and programming skills. Appian offers a supportive work environment, growth opportunities, and a commitment to diversity and inclusivity. The role is based at Appian's Headquarters in McLean, VA, and requires US Citizenship and an Active Government Clearance.

Program Performance Manager, Climate Resilience

Company: Fors Marsh

Location: Washington DC

Posted Mar 09, 2024

Fors Marsh is a team of researchers, advisors, and communicators working together to shape systems that shape lives. They are committed to problem-solving and forming partnerships that balance purpose, people, planet, and profit. They are seeking a Climate Resilience Evaluation Lead to lead program and policy research in areas related to mitigation and climate resilience.

Legal Assistant

Company: Rapid Finance

Location: Washington DC

Posted Mar 09, 2024

Rapid Finance, a leading provider of alternative financing solutions for small and mid-sized businesses, is expanding and seeking a Legal Assistant. The ideal candidate will have a can-do attitude, excellent organizational skills, and strong writing and people skills. The role involves administrative tasks, assisting with debt collection lawsuits, preparing legal documents, and contributing to company process development. Rapid Finance values a high personal standard of excellence, a drive for results, and a collaborative leadership style. The company offers a fast-paced work environment, competitive benefits, and a commitment to diversity and inclusion.

Director, Sales Engineering

Company: ScienceLogic

Location: Washington DC

Posted Mar 09, 2024

ScienceLogic is seeking a Director of Sales Engineering to lead and manage a team of Sales Engineers across the United States. The role involves contributing to company success by increasing the productivity of the SE organization, providing pre-sales technical support, partnering with sales teams to create and execute technical sales strategies, and ensuring Sales Engineers have the necessary tools, information, and training. The ideal candidate should have 7-10 years of experience in sales engineering, prior management experience, excellent communication and project management skills, and a deep understanding of networking, servers, storage, virtualization, unified communications, and cloud technologies.

VP of Sales, Global Services Providers

Company: ScienceLogic

Location: Washington DC

Posted Mar 09, 2024

ScienceLogic is seeking a senior sales leader with 10+ years of experience in enterprise software sales to C-level executives. The role involves managing a global team of Account Executives and Directors, focusing on the global systems integrators and managed service provider ecosystem. The ideal candidate will have a deep understanding of the SL1 platform, strong analytical skills, and the ability to develop and execute sales growth strategies. The position offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.

Pricing Analyst II

Company: Appian Corporation

Location: Washington DC

Posted Mar 09, 2024

Appian is seeking a Pricing Analyst to join their Product Launch team. The role involves crafting and implementing pricing models for software and services, driving revenue growth, and analyzing pricing performance. The ideal candidate should have a background in quantitative and qualitative analysis, strong organizational skills, and experience with analytics tools. Appian offers a supportive work environment with opportunities for growth and development, including training programs and affinity groups.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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