Customer Satisfaction Jobs in Washington DC
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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.
Program Manager
Company: Unissant
Location: Washington DC
Posted Mar 08, 2024
Unissant, Inc. is a company that is committed to delivering innovative solutions and is seeking a Program Manager to join their team. The ideal candidate will have at least 10 years of experience in IT project management and will be responsible for leading a cross-functional team, developing and maintaining program plans, and managing budgets and resources.
Financial Coordinator
Company: MedStar Health
Location: Washington DC
Posted Mar 08, 2024
The job posting is for a per diem position in the Transplant Department at MedStar Health, located in the DC and Maryland region. The role involves evaluating financial status and insurance coverage for transplant candidates and patients, ensuring maximum reimbursement for services, and assisting patients in obtaining necessary resources. The position requires a Bachelor's degree in a healthcare-related field and 3-5 years of experience in patient billing or insurance claim verification. MedStar Health is recognized as one of the 'Healthiest Maryland Businesses' and offers a comprehensive total rewards package, including competitive pay, generous paid time off, and opportunities for career growth.
Capture Manager
Company: vTech Solution, Inc.
Location: Washington DC
Posted Mar 08, 2024
vTech Solution is a fast-growing company with a strong presence in the Federal and State arenas, offering various business and technology solutions. They are looking for a Manager, Capture/Business Development - Federal to join their team, with a focus on acquisition of new clients and managing current ones.
Salesforce Business Analyst
Company: IBM
Location: US Washington
Posted Mar 08, 2024
<div class=jddescription datafield=description> <span class=showjobdescr style=fontweight bold> Introduction <span> <span class=showjobdescr> <span> <br> At IBM our Project Managers excel by leading and coordinating a project teams overall performance scope cost and deliverables Our clients rely on timely and efficient status reports and as Project Manager you will drive the charge with project direction metric definition and performance management If you are ready to help our clients and project teams succeed we would love to meet you <br> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Your Role and Responsibilities <span> <span class=showjobdescr> <span> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Octo an IBM company is an industryleading awardwinning provider of technical solutions for the federal government At Octo we specialize in providing agile software engineering user experience design cloud services and digital strategy services that address governments most pressing missions Octo delivers intelligent solutions and rapid results yielding lower costs and measurable outcomes <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Our team is what makes Octo great At Octo youll work beside some of the smartest and most accomplished staff youll find in your career Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government Voted one of the regions best places to work multiple times Octo is an employer of choice <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> You <strong> <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> As a <strong> Salesforce Business Analyst <strong> at Octo you would support a multiyear highprofile software development project in support of the Department of Veterans Affairs This position is expected to have a strong background in Salesforce analysis to support a highdemand customer success environment <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Us <strong> <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking agile design principles and that solutions are built in collaboration with not for our customers This mantra drives us to succeed and act as true partners in advancing our clients missions <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Program Mission <strong> <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> The Digital Transformation Center DTC supports Veterans Affairs VA with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders We are digitizing information and processes for improved implementation leveraging modern tools and low codeno code for reusability and faster delivery <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Responsibilities <strong> <span> <span> <p> <ul> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Document system changes configurations and frameworks <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Provide analysis for system design and redesign <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Collaborate with architects and stakeholders to elicit specifications and requirements to develop innovative solutions <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Prepare functional documents and requirements review with the stakeholders and obtain sign off <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Assist with Quality Testing including creating Test Scripts and Training artifacts <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Work directly with and serve as the liaison between business teams technology teams and support teams <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Translate requirements and artifacts to agile user stories <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Assist in quality assurance and contribute to the testing and debugging of solutions as needed <span> <span> <li> <ul> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Years of Experience <strong> 2+ years of Salesforce Business Analysis experience <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Education <strong> BABS degree required <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Location <strong> Remote within the United States Must have reliable internet service that allows for effective telecommuting <span> <span> <p> <p> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Clearance <strong> Ability to obtain government clearance Must be eligible to work in the United States <span> <span> <p> <p> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Required Technical and Professional Expertise <span> <span class=showjobdescr> <span> <p> <ul> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Bachelors degree required or requisite experience <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Excellent communication skills with equally adept critical thinking abilities <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Detail oriented with the ability to define a reliable and accurate work product <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Experience establishing documenting and maintaining procedures and processes <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Strong organizational and time management skills <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Salesforce Certified Business Analyst preferred <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Experience working in iterative agile environment <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Ability to QA Salesforce Solutions <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Understand all aspects of Salesforce configuration and technicalfunctional capabilities including all changes and potential system implications related to releases <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> 2 years as a Salesforce Business Analyst <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Must be able to use a computer <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Must be able to communicate both verbally and in written form <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Must be able to obtain a government security clearance <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Must be eligible to work in the United States <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> Must have reliable internet service that allows for effective telecommuting <span> <span> <li> <li> <span style=fontsize16px> <span style=fontfamilyArialHelveticasansserif> <strong> Clearance <strong> Ability to obtain government clearance Must be eligible to work in the United States <span> <span> <li> <ul> <p> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Preferred Technical and Professional Expertise <span> <span class=showjobdescr> <span> <br> <p><div>
Lead Business Analyst
Company: AIS (Applied Information Sciences)
Location: Washington DC
Posted Mar 08, 2024
The role is for a Business Analyst using Agile methodologies to identify and capture case analyses for clients. Responsibilities include eliciting requirements, developing models, writing specifications, and providing support for requirements compliance. The position requires a minimum of five years of relevant experience, proficiency in Microsoft Office 365, and knowledge of agile software development methodologies. Desirable skills include CSM certification and experience with Visual Studio Team System (VSTS) and Team Foundation Server (TFS). AIS values client success, continued learning, strong client relationships, and community citizenship.
ACH Specialist
Company: Ally Financial
Location: Washington DC
Posted Mar 08, 2024
Ally Financial is a customer-centric company that offers a range of benefits and opportunities for growth and development. The company is committed to diversity and inclusion and provides a supportive work environment.
Senior Naval Architect
Company: Fincantieri Marine Group
Location: Washington DC
Posted Mar 08, 2024
Fincantieri Marinette Marine is seeking a Senior Naval Architect for their Washington, DC office. The role involves ship concept design, new program development, feasibility studies, class design services, technical specifications, proposal development, and research and development. The successful candidate will work closely with the existing engineering staff in Marinette, Wisconsin, and lead in building and maintaining relationships with universities, research laboratories, and industry partners. The position requires a Master's Degree in Naval Architecture or Marine Engineering and 5 years of experience in the maritime industry, along with a Secret Clearance or ability to obtain one.
Senior Alfresco Developer (Remote)
Company: Armedia
Location: Washington DC
Posted Mar 08, 2024
Armedia is seeking a remote Alfresco Developer/Administrator with expertise in Alfresco Share, ADF, and Java. The role involves designing and implementing Alfresco-centric solutions, mentoring junior developers, and evangelizing product excellence. The ideal candidate should have experience in developing and converting Share applications, designing architecture, and implementing complex solutions. They should also be familiar with DevOps technologies and cloud-based infrastructures. Armedia values diversity and offers competitive benefits, including being recognized as one of the 'Best and Brightest Companies to Work' for by the National Association for Business Resources.
Budget Analyst
Company: AvantGarde, LLC
Location: Washington DC
Posted Mar 08, 2024
AvantGarde, LLC is seeking a Budget Analyst for the United States Capitol Police (USCP). The role involves planning, formulating, analyzing, and managing significant portions of the agency's annual and supplemental budgets. The position requires at least five years of specialized experience in Federal Government budgeting, including both formulation and execution experience. The successful candidate will provide technical advice and expertise in all aspects of Federal Government budgeting, participate in the preparation of budget estimates, review estimates for compliance, and provide guidance to Program Managers. The role offers a comprehensive benefit package and a hybrid work schedule. AvantGarde is a federal contractor with a strong commitment to diversity and employee well-being.
Senior Manager, Client Success
Company: Optoro
Location: Washington DC
Posted Mar 09, 2024
Optoro, a fast-growing SaaS company based in Washington D.C., is revolutionizing the retail industry with its cloud-based returns management system. The company aims to simplify and optimize returns for brands and 3PL providers, making shopping sustainable. The Senior Manager, Client Success role involves partnering with leading retail customers to ensure they maximize value from Optoro's RMS, driving revenue, upsells, renewals, and customer satisfaction. The ideal candidate should have strong relationship-building skills, business acumen, and experience in a SaaS company. They will collaborate across Optoro teams, monitor KPIs, resolve issues, and lead a team of Account Associates.
Strategic Account Executive
Company: HighRadius
Location: Washington DC
Posted Mar 08, 2024
HighRadius is seeking a Strategic Account Executive for its Enterprise sales team in the U.S., focusing on driving automation and insight for the Office of the CFO. The ideal candidate should have a SaaS sales background, preferably in finance, with 3+ years of experience. The role involves developing and closing new business opportunities, managing customer portfolios, and conducting assessments to understand customer pain-points. The position requires excellent communication skills, strategic selling tactics, and up to 50% travel. HighRadius offers competitive benefits, performance-based bonuses, and stock options for top-performers.
ServiceNow Developer (L4) - PIPELINE Position
Company: Solutions³ LLC
Location: Washington DC
Posted Mar 08, 2024
<table><tbody><tr><td valign=top> <table><tbody><tr><td valign=top> <p><span><span><span><b><span>Title ServiceNow Developer Level4<span><b><span><span><span><p> <p><span><span><span><b><i><span>This is a PIPELINE Position Start Date TBD<span><i><b><span><span><span><p> <p><b><span><span><span><span><strong>Description<strong><span><span><span><span><b><br ><p><p><span><span><span><span>Solutions³ LLC is supporting our prime contractor and their US Government customer on a large missioncritical development and sustainment program to design build deliver and operate a network operations environment including introducing new cyber capabilities to address emerging threats Solutions³<span><span><span><span> is providing technical services to enable customer mission accomplishment In support of the customers strategic direction <span><span><span><span>Solutions³<span><span><span><span> is looking for individuals with midlevel ServiceNow Developer experience to support customer environment operations<br >The ServiceNow Developer is a technical resource possessing ServiceNow administration capability and is able to design build and customize ServiceNow applications and services The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration ServiceNow Advanced System Administration Scripting in ServiceNow and Application Creation in ServiceNow<br ><strong>Responsibilities<strong><br > Assists with the technical design for architecture responsible for overall code quality ensuring a highly available and recoverable environment<br > Assist with the design prototype implement test and deploy business rules and technical solutions<br > Develop custom integration components and integrate legacy systems with platform using midserver and other relevant technologies<br > Document maintain and update policies procedures and controls for the platform operation and software development life cycle while promoting agile development<br > Assist ServiceNow System Administrators with incident resolution as needed<br > Designs and develops new ServiceNow applications and services<br > Assist ServiceNow Business Analyst in estimating release level of effort<br ><strong>Required Skills<strong><br > US Citizenship<br > Active Secret clearance Must be able to obtain a TSSCI clearance<br > Must be able to obtain DHS Suitability<br > Knowledge of the principles methods and techniques used in ServiceNow development<br > Enterprise andor IT Service Management<br > ServiceNow System Administration<br > Experience with gathering requirements database design schemas and data modeling<br > Six 6 or more years of software development experience required<br > Minimum 2+ Years experience with ServiceNow development<br > Minimum 2+ Years experience of developing a custom service portal<br > Minimum 2+ Years of experience with Application Experience Incident Problem Change Management Knowledge Service Catalog<br > Experience with process and solution integration workflow designconfiguration and reporting<br > Experience with Integration components SSO LDAP eg and web technologies XML HTML JavaScript and Web Services<br > Experience with LDAP Integration ServiceNow Development APIs and diagnosing performance related issues<br ><strong>Desired Skills<strong><br > Experience supporting Intelligence DoD or DHS Customers<br > Experience with process development and deployment<br > Web Service Integration API Web Services experience<br > Single Signon configuration and administration<br > SQL Experience<br > Application Experience ITx HR ITOM ITBM CSM Security Asset Management HAMSAM PPM a Plus PlatformIntegration PortalUI GRC<br ><strong>Required Education<strong><br >BS Computer Science Computer Engineering Computer Information Systems OR Computer Systems Engineering Two years of related work experience may be substituted for each year of degree level education<br ><strong>Desired Certifications<strong><br > ServiceNow Certified System Administrator<br > ServiceNow Certified Application Developer<br > ServiceNow Implementation Specialist Certified<br > ITIL Foundation v4 Certified or willing to complete one year from hire<br > DODI 85701M Compliance at IAT Level I<p> <td> <tr><tbody><table><p><b><b><p><td> <tr><tbody><table>