Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Operations Manager

Company: OSC Edge

Location: Washington DC

Posted Mar 09, 2024

The Operations Manager role involves overseeing the Infrastructure Support Facilities Services Program operations, managing project teams, and ensuring compliance with program deliverables and deadlines. The manager will also provide leadership to contractor personnel, culturally assimilate them into the company culture, and serve as the Deputy Program Manager. The role requires a Bachelor's degree or equivalent experience, a CompTIA Security+ certification, and a Secret personnel clearance. Prior experience in managing IT professionals, implementing DOD IT policies, and working in the DoD IT environment is preferred.

Technical Program Manager

Company: HP

Location: Washington DC

Posted Mar 09, 2024

HP is investing in consumer services and solutions, aiming to unify the customer experience across all HP products. The company is looking forward to new subscription offerings for consumer PCs, printers, accessories, and services. The role of a Technical Program Manager involves scoping and defining technical designs, driving execution, and delivery of software features or products. The manager serves as a bridge between cross-functional teams, refines requirements, and ensures on-time delivery. The role requires comprehensive experience in developing commercial software products using agile development practices, managing cross-organizational software development projects, and experience with a controlled software release process.

Junior FOIA Analyst-Veterans Administration, DC

Company: EM Key Solutions

Location: Washington DC

Posted Mar 09, 2024

EM Key Solutions is seeking a Jr FOIA Analyst to work with their partners in the VA central office in Washington, DC. The role requires a strong foundation in FOIA processes, excellent communication skills, and the ability to efficiently manage various aspects of FOIA requests.

Technical Implementation Manager, HAP Tech

Company: Berkeley Research Group

Location: Washington DC

Posted Mar 09, 2024

Berkeley Research Group's HAP Tech is seeking Technical Implementation Managers due to growth. The role involves leading customer implementations, managing project plans, and collaborating with various teams. Qualifications include a Bachelor's degree, 5+ years of project management experience, and proficiency in Microsoft Office and analytical tools. The ideal candidate will have a strong track record in healthcare technology implementations, excellent communication skills, and the ability to work in a fast-paced environment.

Senior Manager, Communications - (24-MC-103000-049)

Company: DC Water

Location: Washington DC

Posted Mar 09, 2024

The Senior Manager, Communications at DC Water is responsible for providing communications and marketing services. They develop and implement programs and campaigns to engage customers and employees, write and edit various materials, coordinate events, handle media inquiries, and maintain the DC Water website. The role requires excellent writing skills, creativity, and proficiency in various software applications. The ideal candidate has a degree in Journalism, Public Relations, Mass Communications, Marketing, or a related field, along with 10 years of progressive experience in organizational communications.

SharePoint Developer

Company: Gunnison Consulting Group, Inc.

Location: Washington DC

Posted Mar 09, 2024

Gunnison Consulting Group is seeking a motivated and customer-oriented SharePoint Developer with 8+ years of experience. The role involves acting as a technical liaison, providing subject matter expertise, and delivering a secure and efficient SharePoint environment. The company offers competitive benefits, a sense of camaraderie, and opportunities for professional growth. Gunnison is known for its ambitious projects, high-quality work, and commitment to employee well-being.

Senior FOIA Analyst Veterans Administration, DC

Company: EM Key Solutions

Location: Washington DC

Posted Mar 09, 2024

EM Key Solutions is seeking a Senior FOIA Analyst with 10 years of direct FOIA experience and a strong foundation in FOIA processes. The role involves managing a team of FOIA analysts, applying FOIA exemptions, and conducting foreseeable harm analysis. The candidate must have excellent communication skills and proficiency with MS Office. A Moderate Risk Public Trust clearance is desired. EM Key Solutions is a Service-Disabled Veteran-Owned Small Business committed to hiring and retaining qualified individuals.

FISMA Analyst

Company: Gunnison Consulting Group, Inc.

Location: Washington DC

Posted Mar 09, 2024

Gunnison Consulting Group is seeking a motivated and customer-oriented professional for a remote position in Washington, DC. The role involves reporting on FISMA activities, facilitating monthly meetings, analyzing FISMA data, coordinating with various HHS teams, and supporting the creation of the annual FISMA report. The ideal candidate should have 3+ years of relevant experience, a cybersecurity certification, and excellent communication skills. Gunnison offers competitive benefits, including bonuses, profit-sharing, 401k matching, and a certifications and training allowance. The company culture emphasizes quality, innovation, and employee growth.

Business Analyst

Company: Aptive Resources

Location: Washington DC

Posted Mar 09, 2024

Aptive is hiring a Business Analyst for a full-time, contingent position. The role involves collaborating with stakeholders, facilitating requirements gathering, monitoring software enhancement requests, performing testing, automating processes, researching system issues, and supporting project teams. Minimum qualifications include 3 years of business analysis experience, a Bachelor's degree, strong communication skills, and proficiency in Microsoft Office. Desired qualifications include experience with Jira, team management skills, and federal consulting experience. Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation.

Data & Analytics Manager

Company: REQ

Location: Washington DC

Posted Mar 09, 2024

REQ is hiring a full-time Data & Analytics Manager in Washington, DC. The role involves leading analytics projects, developing insights, and managing a team. The ideal candidate should have a degree in a relevant field, 5+ years of experience, and proficiency in various digital marketing platforms and BI tools. REQ values a diverse team, offering stimulating projects, educational opportunities, and a fun work environment.

Principal Business Analyst

Company: Aptive Resources

Location: Washington DC

Posted Mar 09, 2024

Aptive is hiring a full-time Principal Business Analyst with expertise in Integrated Technology and Data Governance. The role involves strategic planning, capability deployment, and fostering relationships with potential clients. The ideal candidate should have a Top Secret clearance, a degree in Computer Science or related field, and at least 8 years of experience in agile software development. Familiarity with data analytics tools and strong communication skills are also required. This is a contingent hire position with no travel required, located at Aptive's facility with frequent visits to Arlington, VA.

Strategy Lead

Company: Gunnison Consulting Group, Inc.

Location: Washington DC

Posted Mar 09, 2024

Gunnison Consulting Group is seeking a motivated and customer-oriented professional for a remote position. The role involves providing thought-leadership, developing impactful client deliverables, and collaborating with a team to establish frameworks for stakeholder engagement. The ideal candidate should have 10+ years of relevant experience, expertise in systems thinking, and strong communication skills. Gunnison offers competitive benefits, including bonuses, profit-sharing, 401k matching, and a certifications and training allowance. The company culture is characterized by a focus on ambitious projects, quality, and a strong sense of camaraderie.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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