Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Salesforce Solution Architect - Public Sector (Service Cloud and Experience Cloud)

Company: Salesforce

Location: Washington, DC / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Service Desk Manager

Company: Leidos

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Power Systems Engineer - Protection Controls Automation

Company: Schneider Electric

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Warehouse Supervisor - Amtrak

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
Network Engineer high-profile DISA customer designs

Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 25, 2025

GCyber is looking for a Network Engineer to work with a high-profile DISA customer. The role involves designing, building, and configuring communication networks, ensuring optimal performance and security. The engineer will also monitor, maintain, and upgrade networks using industry-leading technologies. They will analyze customer requirements to deliver innovative technical solutions and evaluate new communication technologies to enhance network capabilities. The ideal candidate will have an active DoD Top Secret/SCI security clearance, a Bachelor's Degree in a related field or equivalent work experience, 8+ years of experience in Network Administration, and an IAT Level II certification along with one of the specified networking certifications.

View Details Apply on BuiltIn

(USA) Coach/Ops Mgr Trainee

Company: Walmart

Location: Washington, UT

Posted Jan 25, 2025

View Details Apply on The Muse

Security Specialist (Contract)

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Associate, Marketing: 2025-3423

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Director, Subscriber Acquisition Marketing

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

ITOM Principal Technology Consultant, Federal

Company: ServiceNow

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Teachers at Glover Park KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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