Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Clinical Denial RN

Company: Guidehouse

Location: USA

Posted Dec 05, 2025

The Remote Clinical Denials Appeals Nurse position involves securing preservice approvals, reviewing denials, conducting medical necessity reviews, and coordinating appeals. The role requires a current Registered Nursing License, a Bachelor's Degree, and 4+ years of clinical experience. Guidehouse offers a comprehensive benefits package and a competitive salary range.

Enterprise Account Executive - Spanish speaker

Company: Canonical

Location: Latin America

Posted Dec 05, 2025

Canonical is a global tech company focused on open source software. They offer enterprise solutions based on their Linux distribution Ubuntu, targeting various industries. The company values empathy, intellect, passion, teamwork, and energy in their employees. They are expanding their sales team globally and seeking experienced professionals with open source knowledge.

Product Implementation Specialist

Company: First Advantage

Location: USA

Posted Dec 05, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce. They are seeking a Product Implementation Specialist to join their team and contribute to delivering critical product implementations. The company offers a rewarding career with competitive benefits and opportunities for growth.

$5k Monthly Virtual Assistant

Company: BEST ESTIMATE PRO

Location: Remote

Posted Dec 05, 2025

The job posting seeks a virtual assistant in the US, mentioning the candidate's business struggles and disability. It outlines duties, payment, and reimbursement details while emphasizing communication via SMS/email. The position is described as flexible but requires specific supplies and a reimbursement process.

Principal Marketing Specialist

Company: VSP Vision

Location: USA

Posted Dec 05, 2025

The text outlines a role in leading customer experience marketing strategies, collaborating with teams, managing agencies, and developing high-impact initiatives aligned with business goals. It details required skills, responsibilities, and compensation information for a marketing leadership position.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: UK

Posted Dec 05, 2025

This job posting describes a role for an Enterprise Account Executive at Grafana Labs based in the UK, focusing on sales growth, customer management, and consultative selling. It outlines key responsibilities, required experience, and compensation details, emphasizing a competitive environment and team collaboration.

Engineering Manager - Identity Access & Foundations

Company: Netflix

Location: USA

Posted Dec 05, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on creating amazing user experiences, developing AB tests and features for web, TV, and mobile platforms to encourage signups and keep members engaged. The Identity Access & Foundations team is expanding its investment in identity experiences, aiming to deliver a unified, secure, and scalable identity platform for seamless, personalized access across all Netflix domains and devices.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Germany

Posted Dec 05, 2025

Grafana Labs is seeking an Enterprise Account Executive Growth based in Germany to prospect and grow existing business in the DACH region. The role involves identifying new opportunities, meeting sales goals, managing the sales process, and becoming an expert in the company's products. The ideal candidate will have 5+ years of experience in infrastructure technology sales, a history of goal achievement, and fluency in English and German.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Sweden

Posted Dec 05, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in Sweden to prospect and close new business across the Nordics. The role involves understanding customer needs, conveying the value of Grafana products, and managing the sales pipeline. The ideal candidate has 5+ years of technical sales experience, a track record of goal achievement, and excellent communication skills. Fluency in English and Swedish is preferred.

SMB Sales Lead

Company: Canva

Location: UK

Posted Dec 05, 2025

Canva is a company that redefines how the world experiences design. They offer a warm and inclusive work environment with a focus on high performance, collaboration, and continuous improvement. The role described is for an Outbound Account Executive who will oversee regional strategy, optimize go-to-market motion, and drive Canva adoption across small and medium-sized businesses in the EMEA region.

Engineering Director

Company: Docplanner

Location: Brazil

Posted Dec 05, 2025

Docplanner is a leading healthcare tech company expanding globally, offering a remote-friendly role with competitive benefits and a mission to improve healthcare through innovation.

Telecom Account Executive

Company: Canonical

Location: Anywhere

Posted Dec 05, 2025

Canonical's job posting highlights their mission in open source, global expansion, and hiring for sales roles with specific criteria, emphasizing excellence and innovation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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