Customer Satisfaction Jobs
802,276 open positions · Updated daily
Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.
Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.
Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.
Package Consultant-SAP Ariba Contract
Company: IBM
Location: KARACHI, PK
Posted Dec 04, 2025
The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and improving hybrid cloud and AI solutions. It outlines the role and responsibilities, including identifying customer needs, preparing demonstrations, and becoming a thought leader in procurement. The required education is a bachelor's degree, with a master's degree preferred. Technical expertise includes knowledge of SAP's procurement solution suite, cloud computing platforms, Agile methodologies, and project management.
Strategic Account Manager I
Company: IBM
Location: Minneapolis, US
Posted Dec 04, 2025
The role of a Strategic Account Manager at HashiCorp involves developing, managing, and closing business within strategic accounts. The position requires driving the sales cycle, selling the complete HashiCorp software suite, and ensuring adoption and consumption of solutions. The role aligns with HashiCorp's ALEER strategy, focusing on landing new logos, expanding use cases, extending into new solutions, and renewing contracts. The position involves engaging with enterprise accounts, leading sales campaigns, articulating the company's vision, building a healthy pipeline, and accurately forecasting business.
SAP Data Lead
Company: IBM
Location: No City, US
Posted Dec 04, 2025
The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.
Genesys Consultant and Team Lead
Company: IBM
Location: Giza, EG
Posted Dec 04, 2025
The text describes a career in IBM Consulting, focusing on delivery leadership, solution architecture, client management, requirements design, cross-functional team coordination, contact center platform expertise, and continuous improvement. It highlights the role's responsibilities, required education, technical expertise, and preferred experience in contact center transformation programs and Genesys Cloud CX solutions.
Order to Cash Practitioner
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
IBM's job description emphasizes innovation and problem-solving, detailing responsibilities in Order to Cash processes, required expertise, and a positive outlook on career growth and impact.
Apptio Strategy Advisor - IBM Germany (f/m/x)
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The Strategy Advisor role at Apptio focuses on driving customer success through strategic leadership, TBM expertise, and cross-functional collaboration. It requires strong communication, innovation, and the ability to influence at all organizational levels.
Storage Technical Account Manager
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 04, 2025
IBM is seeking a Technical Account Manager for their Premium Storage team. The role involves providing high-quality remote technical support to premium storage clients, collaborating with other support groups, and maintaining client relationships. The ideal candidate should have at least 2 years of experience in remote technical support and familiarity with IBM Storage Portfolio products.
Senior Solutions Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, shape solution strategies, and influence high-value engagements. It emphasizes the importance of curiosity, knowledge, and a culture of evolution and empathy. The role of a Senior Solutions Consultant is detailed, focusing on driving complex solution pursuits, shaping strategic opportunities, and influencing customer engagements in the public sector.
PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.
Data Scientist-Artificial Intelligence
Company: IBM
Location: Mumbai, IN
Posted Dec 04, 2025
The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.
Mainframe System Administrator Apprentice
Company: IBM
Location: Dallas, US
Posted Dec 04, 2025
IBM offers an apprenticeship program for aspiring mainframe system administrators. The program provides hands-on experience, training, and mentorship to develop skills in mainframe computing, system administration, and related technologies. Apprentices work collaboratively in teams, contribute to projects, and earn digital credentials upon completion.
Backend Support Engineer
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.