Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Microsoft Security Architect - Client Consulting

Company: cyclotron

Location: USA

Posted Dec 17, 2025

This job description outlines a Security Architect role with responsibilities in designing Microsoft security solutions, requiring expertise in Defender XDR, Sentinel, and cloud security. It emphasizes remote work, certifications like CISSP, and collaboration with clients. The position highlights technical leadership and security posture improvement.

Named Enterprise Account Executive

Company: Saviynt

Location: Sweden

Posted Dec 17, 2025

Saviynt, a leader in identity security, offers cloud solutions and seeks an Enterprise Account Executive in Sweden. The company emphasizes growth, a positive work environment, and equal opportunity employment.

Senior Salesforce Administrator

Company: Protolabs

Location: Mexico,Latin America

Posted Dec 17, 2025

This job posting seeks a Senior Salesforce Administrator for a remote position based in South America, requiring expertise in Salesforce platforms, automation, data management, and integration tools. The role involves leading technology initiatives, ensuring compliance, and collaborating with global teams across finance, sales, and customer service functions.

Principal Presales Engineer

Company: Twilio

Location: Japan

Posted Dec 17, 2025

This job posting highlights a Principal Presales Engineer role at Twilio with responsibilities including technical presales support, customer engagement, and product demonstrations. The position requires expertise in CPaaS/SaaS/Telecom spaces, cloud platforms, and Mandarin fluency. It offers remote work from Japan with 35% travel, competitive pay, and benefits like healthcare and parental leave.

Country Commercial Manager

Company: Fortive

Location: Australia

Posted Dec 17, 2025

The text outlines a leadership role focused on driving market growth, team development, and achieving profitability through strategic initiatives and strong market positioning.

Sr. Staff Software Engineer - Pay Group Engineering

Company: Gusto, Inc.

Location: USA

Posted Dec 17, 2025

This job description outlines a Software Engineer role at Gusto focusing on core platform development, payroll systems, and team collaboration. It details responsibilities, team structure, and qualifications, emphasizing experience with scalable systems and compliance.

Mergers and Acquisitions Architect - Client Consulting

Company: cyclotron

Location: Anywhere

Posted Dec 17, 2025

This job description outlines a Mergers and Acquisitions Architect role at Cyclotron, focusing on enterprise migrations to Microsoft ecosystem solutions. The position requires expertise in Exchange Online, Entra ID, and security tools, with emphasis on client collaboration and technical design. Cyclotron promotes diversity and offers a fully remote work environment.

Named Enterprise Account Executive

Company: Saviynt

Location: Netherlands

Posted Dec 17, 2025

Saviynt promotes its AI-powered identity platform as a trusted solution for managing access and security, highlighting its leadership in identity security and opportunities for enterprise sales roles. The company emphasizes a positive work environment and growth prospects while outlining requirements for a regional sales executive position.

Senior Global Quality Systems Specialist

Company: Fortive

Location: China,Australia

Posted Dec 17, 2025

The text describes a quality management role requiring cross-functional collaboration, compliance with regulatory standards, audit execution, training development, and continuous improvement initiatives. It emphasizes leadership in quality systems, problem-solving, and communication skills while outlining educational and experiential qualifications.

Assigned Support Engineer (AMER)

Company: GitLab

Location: North America,Latin America

Posted Dec 17, 2025

This job description outlines the role of an Assigned Support Engineer at GitLab, emphasizing technical expertise, customer support, and collaboration with cross-functional teams. It details responsibilities such as troubleshooting, content creation, and teamwork, while also mentioning salary ranges and team structure.

Implementation Consultant

Company: Blackbaud

Location: India

Posted Dec 17, 2025

A job posting for a Customer Success Services role emphasizing collaboration, project management, and nonprofit consulting. Highlights include career growth, benefits, and a supportive work environment.

Criminal Records Coordinator

Company: First Advantage

Location: USA

Posted Dec 17, 2025

This job posting seeks a Criminal Records Coordinator for a remote position in the US, emphasizing detail-oriented work, organizational skills, and compliance with background screening requirements. The role involves research, documentation review, and collaboration with agencies, with a competitive hourly salary and emphasis on diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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