Customer Satisfaction Jobs

802,809 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Specialist, Hospitality and Safety

Company: Horizon Media LLC

Location: New York, NY

Posted Oct 07, 2025

Required to maintain current NYS Security Guard License and certification in First Aid, CPR, AED and emergency protocols.

Sous Chef (Full-Time + Benefits)

Company: Ivy Creek

Location: Glen Mills, PA

Posted Oct 07, 2025

Ivy Creek, the premier independent living community for active seniors in Glen Mills, is now hiring for a *full-time* *Sous Chef.*.

Customer Care Representative

Company: OTS Empire, inc

Location: National City, CA

Posted Oct 07, 2025

Work alongside senior leaders to develop and implement effective sales strategies. Utilize customer service and sales techniques to educate customers about new…

SWAT Project Manager

Company: Rain for Rent

Location: Arlington, TX

Posted Oct 07, 2025

Specific knowledge of pump hydraulics, construction project management, and bypass pumping design. To facilitate successful implementation and completion of…

Direct Marketing Trainee

Company: YN Marketing Solutions Inc.

Location: Missouri City, TX

Posted Oct 07, 2025

Implementation of marketing plans by driving sales and market strategy insights. This entry-level position is perfect for individuals looking to start a career…

Marketing Manager

Company: Senox Corporation

Location: Austin, TX

Posted Oct 07, 2025

Bachelor's degree in Marketing, Business, Communications, or a related field. Strong understanding of digital marketing platforms, tools, and strategies.

DISTRICT CHEF

Company: Eurest

Location: Spring, TX

Posted Oct 07, 2025

Holiday Time Off (varies by site/state). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state,…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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