Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Named Enterprise Account Executive

Company: Saviynt

Location: Sweden

Posted Dec 17, 2025

Saviynt, a leader in identity security, offers cloud solutions and seeks an Enterprise Account Executive in Sweden. The company emphasizes growth, a positive work environment, and equal opportunity employment.

Technical Support Engineer (Edge Cloud)

Company: Gcore

Location: Poland

Posted Dec 17, 2025

Gcore offers a global role in digital infrastructure with competitive benefits, remote work options, and opportunities to work on cutting-edge technologies. The job emphasizes collaboration with industry leaders, technical expertise in cloud and network solutions, and career growth within a dynamic team.

Senior Real Account Manager

Company: eDynamic Learning

Location: USA

Posted Dec 17, 2025

eDynamic Learning, a 16-year-old CTE education provider, seeks a Senior Renewal Account Manager to manage high-value accounts, drive renewals, and mentor peers. The role includes strategic account management, sales, and collaboration with cross-functional teams.

Sales Enablement and Training Manager

Company: Socure

Location: Carson City

Posted Dec 17, 2025

This text describes a job opportunity at Socure for a Sales Enablement and Training Manager role, emphasizing the company's mission to build identity trust infrastructure and the importance of the position in scaling their learning initiatives. It outlines key responsibilities, qualifications, and the company's commitment to diversity.

Senior Manager, Strat Accounts - RoA

Company: Twilio

Location: Singapore

Posted Dec 17, 2025

This job posting seeks a Senior Manager for Twilios Strategic Accounts team in Asia-Pacific, requiring leadership experience in enterprise sales, cross-functional collaboration, and managing high-performing teams. The role involves growing key customer accounts and driving revenue targets, with benefits including remote work flexibility and competitive compensation.

Central Product Sales Strategy and Operations Lead

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks a strategic leader to drive global operations and growth across product sales pillars. The role involves collaborating with cross-functional teams, analyzing operational issues, and developing scalable processes to enhance business performance and strategic initiatives.

Solutions Engineer

Company: Finalsite

Location: USA

Posted Dec 17, 2025

Finalsite, a global education tech platform, seeks a remote Solutions Engineer to support sales and client success. The role involves technical expertise, sales collaboration, and product demonstrations. The company emphasizes innovation, remote work flexibility, and impactful solutions for schools and districts.

Engineering Manager - DocSend

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

DocSend, a fast-growing Dropbox business, seeks an Engineering Manager to lead a team of 11 engineers, focusing on expanding their Virtual Data Room with AI features. The role emphasizes innovation, Agile processes, and fostering talent in a collaborative environment.

Senior Director - Product Management

Company: Menlo Security

Location: USA

Posted Dec 17, 2025

Menlo Security seeks a Senior Director of Product Management to lead their AI-enabled secure browser portfolio, emphasizing growth, innovation, and a collaborative culture. The role requires expertise in cybersecurity, product strategy, and team leadership, with competitive compensation and benefits.

Named Enterprise Account Executive

Company: Saviynt

Location: Netherlands

Posted Dec 17, 2025

Saviynt promotes its AI-powered identity platform as a trusted solution for managing access and security, highlighting its leadership in identity security and opportunities for enterprise sales roles. The company emphasizes a positive work environment and growth prospects while outlining requirements for a regional sales executive position.

Project Manager - Software Implementation

Company: Makersite GmbH

Location: Germany

Posted Dec 17, 2025

This job posting highlights a Project Manager role at Makersite, a sustainable tech company focused on innovation and digital transformation. The position offers remote-first flexibility, competitive compensation, and opportunities to shape the future of manufacturing. Key responsibilities include leading software projects, managing stakeholders, and contributing to industry-changing solutions. The company emphasizes purpose-driven work, diversity, and professional growth.

Associate Theft Investigator

Company: Panoptyc

Location: Philippines

Posted Dec 17, 2025

Panoptyc seeks detail-oriented Associate Theft Investigators to analyze video footage and identify theft incidents using AI and manual reviews. The role offers performance-based pay, flexible hours post-training, and opportunities to impact retail security globally.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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