Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Edge AI Product Marketing Manager

Company: Axelera AI

Location: Europe,UK

Posted Dec 17, 2025

Axelera AI, a leading deeptech startup, showcases its achievements with a $120M raise and world-class team. They seek a Product Management professional to drive innovation and growth in AI solutions.

Marketing Manager

Company: PLACE Corporate Careers

Location: Philippines

Posted Dec 17, 2025

This text describes a Marketing Manager role at Brivity VA, highlighting responsibilities like digital strategy development, campaign management, and team collaboration. It emphasizes the company's commitment to professional growth, competitive compensation, and a supportive work culture with benefits like retirement plans and stock purchase programs.

Software Development Engineer III - Android, Navigation SDK

Company: Mapbox

Location: Poland

Posted Dec 17, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and customization. The role involves developing SDKs and navigation experiences, with emphasis on innovation, quality, and team collaboration. The company values creativity, diversity, and professional growth.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and scaling brand experiences. It highlights requirements such as 10+ years of experience and skills in storytelling, with compensation details for different US zones.

Enterprise Customer Success Manager - French

Company: Synthesia

Location: Europe

Posted Dec 17, 2025

Synthesia simplifies video creation, offering scalable solutions for businesses. With a focus on customer success and growth, they've gained trust from major brands and are expanding globally.

Lead, Advanced Analytics - Community Support

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job description outlines an Advanced Analytics lead role at Airbnb, focusing on data-driven decisions, product analytics, and team collaboration. It highlights required expertise in statistics, programming, and cross-functional teamwork, along with the company's commitment to diversity and inclusion.

Sr. Program Manager - Revenue Enablement

Company: Cobalt

Location: USA

Posted Dec 17, 2025

Cobalt, a remote-first pentesting company, seeks a Sr Program Manager to drive sales enablement and training. The role involves shaping solution selling methodologies, onboarding processes, and product training while offering competitive compensation, equity, and flexible work benefits.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and elevating writing standards. Requirements include extensive experience in brand copywriting and cross-functional collaboration, with competitive compensation in Canada.

Software Development Engineer II - Search Box

Company: Mapbox

Location: Japan

Posted Dec 17, 2025

Mapbox is a leading platform for location-based services, focusing on advanced search algorithms and scalable solutions. They seek engineers with expertise in search techniques, machine learning, and big data to enhance their systems.

Senior Engineering Manager - Infrastructure

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job posting highlights the role of an Engineering Manager at Airbnb, focusing on leading teams, driving technical strategy, and fostering an inclusive culture. It emphasizes the company's commitment to diversity and innovation.

Sr. Business Architect

Company: phData

Location: USA

Posted Dec 17, 2025

The text describes a Senior Business Architect role emphasizing collaboration with clients, designing data strategies, and leveraging AI for business improvement. It highlights qualifications requiring experience in data analytics and strong communication skills, while also mentioning benefits like a remote work environment and professional development opportunities.

Lead Implementations Support Engineer

Company: Blossom

Location: USA

Posted Dec 17, 2025

This job description outlines a Lead Implementations Support Engineer role with responsibilities including technical delivery of client onboarding, team leadership, data migration, system configuration, and process automation. Required skills emphasize technical expertise in databases, ETL processes, and programming languages, along with leadership and organizational abilities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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