Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Client Engagement Ops Analyst - Content

Company: Kraken

Location: UK,Portugal,Ireland,Cyprus,Brazil

Posted Dec 16, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes financial freedom, security, and education while seeking passionate candidates for roles in client experience and analytics.

Senior Solutions Consultant

Company: Apollo.io

Location: USA

Posted Dec 16, 2025

This text describes a Senior Solutions Consultant role at Apolloio, highlighting responsibilities such as technical discovery, sales partnership, POC execution, and solution design. It outlines requirements like GTM tech experience, integration expertise, and cross-functional collaboration. The company emphasizes an AI-native culture, growth opportunities, and benefits like equity, bonuses, and global travel coverage.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job posting highlights a Software Engineering Intern role at Dropbox with opportunities for high-impact projects, collaboration with professionals, and mentorship. It outlines responsibilities, team matching processes, and compensation details for the Summer 2026 internship.

Senior Manager - Engagement Manager

Company: GitLab

Location: USA

Posted Dec 16, 2025

This text describes a Senior Manager role in Engagement Management at GitLab, focusing on leading a team to drive Professional Services sales, aligning with customer outcomes, and collaborating with cross-functional teams. It outlines responsibilities such as forecasting bookings, developing strategies, coaching teams, and ensuring scalable sales motions. The role requires experience in subscription-based business models and strong leadership skills.

Senior Product Analyst

Company: Grafana Labs

Location: USA

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics tools, collaborate with cross-functional teams, and contribute to open-source documentation. The position offers competitive compensation, RSUs, and a focus on measuring documentation effectiveness. Requirements include SQL skills, experience with analytics tools, and collaboration across teams.

New Business Account Executive

Company: GitLab

Location: Canada

Posted Dec 16, 2025

This job description highlights a high-growth sales role focused on new business development, market expansion, and impactful contributions to company growth. It emphasizes skills in prospecting, consultative selling, and strategic territory planning, while showcasing a dynamic team environment with opportunities for development and success.

Senior Product Analyst

Company: Grafana Labs

Location: Germany

Posted Dec 16, 2025

This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Germany, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt, while emphasizing open-source contributions and shared ownership through RSUs.

Director - Customer Advocacy

Company: GitLab

Location: EMEA

Posted Dec 16, 2025

The text describes a leadership role in customer advocacy at GitLab, emphasizing opportunities to drive revenue, build strategic relationships, and influence business outcomes through customer-centric initiatives. It highlights collaboration across teams and the impact of customer stories on organizational growth.

Lead Program Manager - Pricing Operations

Company: HubSpot

Location: USA

Posted Dec 16, 2025

This role offers strategic impact at scale, focusing on pricing governance and cross-functional collaboration to drive customer value and revenue growth. Competitive compensation and growth opportunities are highlighted.

Cloud Database Developer (AWS)

Company: Capstone Integrated Solutions

Location: USA

Posted Dec 16, 2025

Capstone Integrated Solutions is seeking a Cloud Database Developer specializing in AWS database development to join their team. The role involves collaborating on software solutions, AWS database/API development, and system integration. The company emphasizes a customer-focused culture, learning, and scalability, offering remote work and equal opportunity employment.

Director, Regional Sales - New Business

Company: GitLab

Location: USA

Posted Dec 16, 2025

This role involves leading a sales team, developing strategies, and collaborating with departments to drive new business growth.

Exclusive Operations Executive

Company: Justlife

Location: Egypt

Posted Dec 16, 2025

Justlife is seeking skilled professionals for a fast-growing tech startup in Dubai, offering opportunities to shape the future of home services. The role includes key operations responsibilities, collaboration with teams, and benefits like remote work, vacation perks, and career development. The company emphasizes a positive work culture, continuous learning, and a supportive environment for employees.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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