Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

People Operations Associate

Company: Kraken

Location: UK,Canada,Portugal,Ireland,Cyprus

Posted Dec 16, 2025

Kraken promotes its mission to advance crypto adoption through a global, diverse team committed to innovation and financial inclusion. The company emphasizes its industry-leading security, education, and client support while offering remote job opportunities with a focus on HR operations and cultural values.

Customer Support Specialist

Company: HubSpot

Location: Colombia

Posted Dec 16, 2025

This job description outlines the role of a Customer Support Specialist at HubSpot, including responsibilities like resolving customer issues, collaborating with teams, and providing technical support. It highlights required skills such as fluency in English and Spanish, a growth mindset, and technical curiosity. The onboarding process is detailed, emphasizing training and development opportunities.

Staff Software Engineer - Structure

Company: Webflow

Location: USA

Posted Dec 16, 2025

Webflow seeks a Staff Software Engineer to contribute to their innovative platform, offering equity, comprehensive benefits, and a remote-first culture focused on empowerment and inclusivity.

Lead Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Dec 16, 2025

Gravie seeks a Lead Software Engineer to innovate healthcare solutions. The role involves leading engineering teams, mentoring, and improving CICD processes. The company offers competitive salaries, unique benefits, and a mission-driven environment.

Senior Product Manager

Company: MariaDB plc

Location: Bulgaria

Posted Dec 16, 2025

MariaDB is making a significant impact globally, powering applications used by billions. The role seeks a Product Manager to drive strategy for distributed databases and high-availability solutions, emphasizing technical expertise and community collaboration. The company values diversity and innovation while offering hybrid work arrangements.

Paid Search Manager

Company: Hostaway

Location: North America

Posted Dec 16, 2025

This job posting highlights Hostaway's growth opportunities, remote work flexibility, competitive compensation, equity options, and a dynamic work environment. The role offers significant impact in a fast-growing SaaS company with benefits like professional development and global team collaboration.

Corporate Marketing Events Analyst

Company: InvGate

Location: Argentina

Posted Dec 16, 2025

InvGate seeks a Corporate Marketing Events Analyst to support growth through event planning, stakeholder collaboration, and brand initiatives. The role involves coordinating global events, supporting sales/HR, and enhancing employer branding. Benefits include career development, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

Senior Enterprise Account Executive - Health Plans

Company: H1

Location: Remote

Posted Dec 16, 2025

H1's mission is to provide equitable healthcare through data and AI, offering roles like Enterprise Account Executive with competitive compensation and a focus on diversity. The company emphasizes innovation and impactful work in healthcare.

Senior Product Manager

Company: MariaDB plc

Location: Croatia

Posted Dec 16, 2025

MariaDB is making a significant global impact with its database solutions. The role of a Product Manager is crucial for driving innovation in distributed systems and high availability solutions, requiring technical expertise and collaboration with communities and partners.

Solution Architect - Ecosystems

Company: GitLab

Location: Asia,Australia

Posted Dec 16, 2025

This job description outlines the role of an Ecosystem Solutions Architect at GitLab, focusing on guiding partners through technical activation, collaboration with cross-functional teams, and driving partner-led growth while maintaining expertise in GitLab technologies.

Customer Success Manager

Company: Elicit

Location: USA

Posted Dec 16, 2025

Elicit is an AI research assistant with a mission to enhance reasoning and decision-making across multiple fields. The company has achieved strong product-market fit and seeks experienced professionals to drive enterprise growth. The role involves customer success, onboarding programs, and collaboration with sales teams. Benefits include competitive compensation, flexible work arrangements, and professional development opportunities.

Vice President Customer Support

Company: Vultr

Location: Remote

Posted Dec 16, 2025

Vultr is a leading cloud infrastructure company with global reach, offering scalable solutions and robust employee benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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