Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Leasing Administrator

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The text describes a job posting for a Leasing Administrator position in Oak Brook, IL. The employer offers competitive compensation, benefits, and a positive workplace culture. The role involves processing tenant legal documents, interpreting lease clauses, calculating rent commencement dates, and coordinating various tasks. The ideal candidate should have at least 2 years of commercial retail real estate lease administration experience, proficiency in MS Office, and preferably JD Edwards EnterpriseOne and CRM. The company provides paid training, growth opportunities, and benefits including medical, dental, vision insurance, and 401K.

Patient Care Technician

Company: DaVita

Location: Champaign, IL

Posted Jan 24, 2025

Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 24, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

HR Coordinator

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for an HR Coordinator position in Chicago's Loop, offering a salary between $45,000 and $50,000. The role involves managing pre-employment screenings, processing paperwork, providing administrative support, and maintaining employee records. The ideal candidate should have a Bachelor's Degree, 2-4 years of HR experience, and strong computer skills. Benefits include competitive pay, insurance, 401K, and potential for permanent employment.

Insurance Agent

Company: COUNTRY Financial

Location: Sycamore, IL

Posted Jan 24, 2025

Staff Software Engineer - Backend (Persistence)

Company: ServiceNow

Location: Chicago, IL

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Staff Software Engineer for its Data Platform team. The role involves building out the Workflow Data Fabric, managing data growth, and ensuring system availability. The ideal candidate will have 6+ years of software development experience, proficiency in core Java, and experience with relational databases like PostgreSQL, MariaDB, and Oracle. The company offers competitive compensation, benefits, and a flexible work environment.

Pharmacy Intern

Company: CVS Health

Location: Mundelein, IL

Posted Jan 24, 2025

STORE/NIGHT DEPT LEADER

Company: Kroger

Location: Northbrook, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires strong communication skills, stress management, and knowledge of basic math. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages