Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Associate Category Manager

Company:

Location: Hickory Hills, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Associate Category Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Planning and Inventory Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Packaging Engineer Manager

Company:

Location: Niles, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Packaging Engineer Manager. The role involves creating packaging designs, managing tests, partnering with warehouse and product managers, and conducting audits. Minimum requirements include a Bachelor's degree in packaging, engineering, or a related field, 7+ years of experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) with employer match, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

Human Resources Analyst

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Advertising Campaign Manager

Company:

Location: Oak Park, IL

Posted Jan 24, 2025

Regional Safety Manager

Company:

Location: Schaumburg, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Regional Safety Manager for its Wisconsin Distribution Center. The role involves managing safety programs across 14 distribution centers, collaborating with management to establish safety goals, and developing a team of safety professionals. The position offers a competitive salary of $110,000 to $150,000 per year, comprehensive benefits, and opportunities for professional growth. The ideal candidate will have a Bachelor's degree in Environmental Health and Safety, 3-5 years of warehouse safety program management experience, and OSHA experience. Uline provides a drug-free workplace, complete medical benefits, a 401(k) with employer match, and various perks including a fitness center and walking trails.

eCommerce Senior Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Warehouse Department Manager - Overnights

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Senior Graphic Web Designer

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Human Resources Analyst

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Human Resources Analyst with analytical skills and a passion for problem-solving. The role involves examining HR data for workforce planning, recruitment, and retention. The analyst will also develop and modify tools, collaborate with business teams, and review HR system transactions. Minimum requirements include a Bachelor's degree, 2+ years of Analyst experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) plan, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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