Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Shift Supervisor Trainee

Company: CVS Health

Location: Rock Island, IL

Posted Jan 24, 2025

CHEESE SHOP/MURRAY'S CHEESE

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Bloomington, IL

Posted Jan 24, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional patient health care services, and adhering to all relevant laws and regulations.

(USA) Personal Shopper Lead - Sam's

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

The role involves assisting management in supervising associates, maintaining facility safety, supporting Sam's Club ecommerce plans, supervising ecommerce program associates, executing the Sam's Club Pickup plan, providing member service, maintaining sales floor and merchandise presentation, overseeing club pick up orders, developing and implementing processes, ensuring compliance with company policies, and leading and participating in teams. The job offers competitive pay, performance-based bonuses, and various benefits including health, financial, and paid time off benefits.

Barista

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and providing excellent customer service. The hourly rate ranges from $17.00 to $19.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Senior Manager, Bridges and Structures

Company: CN

Location: Homewood, IL

Posted Jan 24, 2025

CN is offering a Senior Manager position for Bridges and Structures in the Southern Region. The role involves delivering capital and maintenance programming, developing budgets, reviewing inspection reports, and overseeing maintenance drawings. The incumbent will collaborate with various groups, ensure safety, and implement an Engineering Safety Action Plan. The position requires 10+ years of experience in bridge design, management, or inspection, a Bachelor's Degree in Civil or Structural Engineering, and a Professional Engineer License. CN is a world-class transportation leader, committed to social responsibility and environmental stewardship.

Food Service Supervisor

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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