Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Store Associate

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Director, Branch Network - East

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Assistant Store Leader

Company: Kroger

Location: Carbondale, IL

Posted Jan 24, 2025

Corporate Event Planner - Financial Services Events

Company: TransUnion

Location: Chicago, IL

Posted Jan 24, 2025

TransUnion is seeking a Corporate Event Planner with 5-7 years of experience in event execution, including both proprietary and third-party events. The role involves managing all logistics, production, and budget for advisory board meetings, proprietary forums, and tradeshows. The ideal candidate should have strong project management skills, understand event technologies, and be able to work in a fast-paced environment. The position offers a competitive salary range of $72,300.00 - $105,000.00 annually, along with comprehensive benefits and a commitment to diversity and inclusion.

Service and Engagement Team Leader

Company: Target

Location: Joliet, IL

Posted Jan 24, 2025

Target is offering a competitive pay range of $23.75 - $40.40 per hour, with additional benefits such as health insurance, 401(k), employee discount, and paid time off. The role of a Service and Engagement Team Leader involves guest service, team management, and business operations. Target values diversity, equity, and inclusion, and provides opportunities for career growth. The job requires strong communication, leadership, and problem-solving skills, with a flexible schedule including weekends and holidays.

Health & Benefits - Support Specialist Team Lead (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 24, 2025

Inspira Financial is seeking a Team Lead Support Specialist to guide, support, and mentor Support Specialists. The role involves coaching, training, and developing team members, assisting with policy and procedure updates, and testing new product offerings and software applications. The ideal candidate should have strong communication skills, be action-oriented, and possess a high level of composure. Inspira Financial is recognized for its remarkable growth and outstanding workplace culture, offering competitive compensation and benefits.

FUEL CENTER/CLERK

Company: Kroger

Location: Springfield, IL

Posted Jan 24, 2025

Client Documentation

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

JPMorgan Chase is seeking a Client Documentation Associate for the Commercial & Investment Bank's Client Onboarding team. The role involves working with clients, internal teams, and partners to ensure all necessary documentation is ready for new or updated client accounts. Responsibilities include managing the account opening and client documentation workflow, conducting research for product setup and account opening, ensuring documentation adheres to bank policies, and demonstrating problem-solving skills. The ideal candidate should have 3+ years of relevant experience, excellent communication skills, and a Bachelor's degree. Preferred qualifications include a paralegal or Juris Doctor certificate and experience in financial services.

Assistant Store Manager

Company: Kohl's

Location: O'Fallon, IL

Posted Jan 24, 2025

Payor Solutions Executive- Illinois or Wisconsin

Company: Labcorp

Location: Itasca, IL

Posted Jan 24, 2025

Labcorp is offering a remote role for a Payor Solutions Executive-Hospital and Healthcare Systems, covering Illinois and Wisconsin divisions. The executive will focus on client growth, contract management, and maintaining performance expectations. Key responsibilities include new client development, managing existing client relationships, negotiating solutions, and demonstrating value-added services. The ideal candidate should have 3+ years of account management or sales experience in healthcare, particularly in Managed Care. A graduate degree, strong communication skills, and financial acumen are preferred. The role offers a competitive salary, bonus/commissions, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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