Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Lead BT Risk & Compliance Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Executive Chef 1

Company: Sodexo

Location: Chicago, IL

Posted Jan 24, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Calumet City, IL

Posted Jan 24, 2025

Senior Business Banker - Chicago, IL

Company: Capital One

Location: Chicago, IL

Posted Jan 24, 2025

The Senior Business Banker role at Capital One in Chicago, IL is a critical position for driving growth and profitability. The banker is expected to generate new deposits, business loans, treasury management services, and other revenue streams. They focus on building and maintaining strong client relationships with businesses in the $2mm-$20mm range. Key responsibilities include prospecting for new business, developing strong centers of influence (COI) relationships, and closing new business opportunities. The role emphasizes prospecting, business development, and deepening relationships with existing clients. Successful candidates will have proven experience in business development, a strong network of COIs, and expertise in deposit acquisition, treasury management, and other banking products.

Facilities Svc Program Admin

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Facility Services Program Administrator. The role involves managing service management aspects including program implementation, contract compliance, service delivery, and business partner satisfaction. The administrator will be the primary point of contact for internal business partners and service providers, responsible for tracking preventative maintenance, vendor invoicing, and contract compliance. They will also assist in creating KPIs, SLAs, and financial reports. The ideal candidate should have strong communication skills, analytical abilities, and proficiency in various software tools. Grainger offers comprehensive benefits including medical, dental, vision, life insurance, paid time off, and a 401(k) plan.

Lead Cook

Company: Sodexo

Location: Decatur, IL

Posted Jan 24, 2025

Manager, Executive Communications

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Executive Communications professional. The role involves writing engaging communications assets, supporting editorial strategy, tracking trends, and collaborating with various teams. The ideal candidate has a Bachelor's degree, 5-7 years of communications experience, strong project management skills, and the ability to innovate and produce measurable results. The position offers a competitive salary, benefits, and opportunities for career growth.

Senior Pharmacy Care Technician - Schaumburg, IL

Company: UnitedHealth Group

Location: Schaumburg, IL

Posted Jan 24, 2025

UnitedHealthcare is offering a Senior Pharmacy Care Technician position with a focus on improving health quality outcomes through telephonic outreach to UHC Medicare members and their physicians/pharmacies. The role involves enhancing medication adherence and appropriate drug utilization. The company emphasizes a collaborative clinical and business environment, offering opportunities for growth and development. The position requires an active and unrestricted Pharmacy Technician license in Illinois, 3+ years of experience, and proficiency in Microsoft Office. The salary range is $19.86 to $38.85 per hour, with benefits including a comprehensive package, incentive programs, and 401k contribution. UnitedHealthcare is committed to diversity, equity, and environmental sustainability.

Branch Manager

Company: PNC

Location: Palatine, IL

Posted Jan 24, 2025

The text describes a Branch Manager position at PNC's Retail Branch organization in Palatine, IL. The role involves managing branch performance, driving revenue and customer loyalty, creating a differentiated customer experience, leading ecosystem partners, managing risk and compliance, building a high-performing team, and driving the employee experience. The ideal candidate should have accountability, banking knowledge, client counseling skills, customer experience, decision-making abilities, and people management skills. Preferred qualifications include 5+ years of related experience and at least 2 years of supervisory experience. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Personal Banker

Company: PNC

Location: Joliet, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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