Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Store Cleaning Associate

Company: The TJX Companies, Inc.

Location: Skokie, IL

Posted Jan 24, 2025

Marshalls, a retail store, is seeking a dedicated individual to maintain a clean and organized environment. The role involves operating floor care equipment, dusting, sweeping, vacuuming, and spot cleaning. The company values a positive store culture, customer service, and flexibility. Benefits include discounts, health insurance, and a 401(k) plan. The position offers a starting pay range of $15.00 to $15.50 per hour.

Registered Client Relationship Analyst

Company: Morgan Stanley

Location: Chicago, IL

Posted Jan 24, 2025

The Registered Client Relationship Analyst plays a crucial role in shaping the future of service by modernizing client experiences. This role involves assisting Financial Advisors in developing financial strategies, cultivating client relationships, and providing comprehensive support including account onboarding, order processing, and performance reporting. The analyst also collaborates with the team to prepare marketing materials and participates in firm initiatives. Essential skills include strong computer skills, excellent interpersonal and client service abilities, and the capacity to work in a fast-paced environment.

Customer Specialist - Part Time

Company: CarMax

Location: Joliet, IL

Posted Jan 24, 2025

CarMax is seeking a Customer Specialist for their Joliet, Illinois location. The role involves providing exceptional customer service, guiding customers through the buying and selling process, conducting vehicle condition assessments, and performing various administrative duties. The ideal candidate will have strong communication skills, the ability to build relationships, and team behaviors including integrity, respect, and fairness. No prior experience is required, but sales and customer service experience is preferred. CarMax offers a high-energy retail sales environment with opportunities for career growth. The hourly rate is $16.90 - $35.40, and benefits include sick time, vacation, and Floating Holiday Time.

Sales Consultant

Company: CarMax

Location: Northbrook, IL

Posted Jan 24, 2025

BEER-WINE-LIQR/CLERK

Company: Kroger

Location: Palatine, IL

Posted Jan 24, 2025

Intern, US Property Tax

Company: CN

Location: Homewood, IL

Posted Jan 24, 2025

Paint Prep Technician(Overnight 3rd shift)

Company: CarMax

Location: Naperville, IL

Posted Jan 24, 2025

CarMax, a leading used car retailer, is seeking a detail-oriented individual for a paint technician role in Naperville, Illinois. The position involves paint retouching, dent repair, and ensuring vehicles meet CarMax's high standards. Benefits include a competitive salary, commission potential, and comprehensive benefits package. The role offers opportunities for career development and growth within a supportive team environment.

Part Time Teller

Company: PNC

Location: Peoria, IL

Posted Jan 24, 2025

PNC is seeking a Part Time Teller for their Retail Branch organization in Peoria, Illinois. The role involves providing exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The ideal candidate will be customer-focused, have strong communication skills, and be able to identify banking opportunities during customer interactions. No degree is required, and PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, 401(k) with PNC match, and more. The base salary is between $37,440.00 - $44,000.00.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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