Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Associate Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and a Tuition Assistance Program. Uline offers on-site amenities like a café, fitness center, and walking trails.

Microsoft 365 System Administrator

Company:

Location: Northbrook, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Champaign, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer networks, finding prospects, and ensuring their financial security. The company offers competitive compensation, benefits, and comprehensive training. The ideal agent is proactive, transparent, and customer-focused, with the ability to educate and build trust. While not required, obtaining necessary insurance licenses is essential. COUNTRY Financial is a respected organization with a strong history, offering incredible training and the flexibility to balance work and personal life.

IT Infrastructure Architect

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is offering a position for an IT Infrastructure Architect with a salary range of $121,000 to $185,000 per year. The role involves architecting, designing, and delivering highly available, reliable, and cost-effective hosting solutions. The ideal candidate should have a Bachelor's degree, 8+ years of experience with VMware, SAN, Windows, and Citrix, and excellent communication skills. Benefits include comprehensive insurance coverage, a 401(k) plan with employer match, multiple bonus programs, and various perks like an on-site café and fitness center.

Associate Product Manager

Company:

Location: Hickory Hills, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Product Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous paid time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Packaging Engineer Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Planning and Inventory Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Advertising Campaign Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: DeKalb, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer networks, finding prospects, and ensuring their financial security. The company offers competitive compensation, benefits, and comprehensive training. The ideal agent is proactive, transparent, and customer-focused, with the ability to educate and build trust. While not required, obtaining necessary insurance licenses is essential. COUNTRY Financial is a respected, growing organization committed to customer service and diversity.

Software Development Team Lead - Java

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Software Development Team Lead with 8+ years of experience in Java, Angular, or JavaScript. The role involves leading a team of 3-5 developers, guiding them in designing and developing complex applications. The position offers comprehensive benefits including health insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Uline provides on-site amenities like a café, fitness center, and walking trails. The company is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees.

Senior Campaign Manager

Company:

Location: Lake Forest, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Senior Campaign Manager. The role involves driving paid search strategies for Uline.com, managing text and shopping ad campaigns, and analyzing campaign performance. The ideal candidate will have a Bachelor's degree in marketing or related field, 3+ years of digital marketing experience, and proficiency in Microsoft Office, Google AdWords, Bing Ads, and Google Analytics. Benefits include comprehensive insurance coverage, 401(k) with employer match, bonus programs, and employee perks like an on-site café and fitness center.

Human Resources Analyst

Company:

Location: Chicago, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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