Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Maintenance Utility Technician - Entry Level

Company: Kohl's

Location: Ottawa, IL

Posted Jan 24, 2025

The job posting is for a Utility Technician role at Kohl's, working Monday through Friday from 4p to 2a. The role involves maintaining and repairing equipment and machinery, monitoring and stocking as needed, completing daily cleaning checklists, performing diagnostics, troubleshooting, and operating power equipment. Additional responsibilities include assisting with repairs, preventative maintenance, and minor projects, as well as handling tasks like painting, changing light bulbs, and removing trash. The required skills include basic mechanical aptitude. Kohl's offers a range of benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and assistance for life events. The pay range is $18.05 - $23.45.

Account Executive

Company: Rentokil Terminix

Location: Tinley Park, IL

Posted Jan 24, 2025

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Gurnee, IL

Posted Jan 24, 2025

Apprentice Technician

Company: CarMax

Location: Oakbrook, IL

Posted Jan 24, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

Financial Solutions Advisor - Consumer Investments - Geneva, IL Financial Center

Company: Bank of America

Location: St. Charles, IL

Posted Jan 24, 2025

Bank of America is seeking a Financial Advisor to provide comprehensive advice and customized solutions to clients, helping them achieve their financial goals. The role involves triaging client leads, making referrals, meeting with clients to review financial goals, and building a financial plan with brokerage products. The ideal candidate should have Series 7 & 66 licenses, at least one year of experience in the investments industry, and strong relationship-building skills. The position offers a competitive salary, benefits, and opportunities for growth. It's a 1st shift role with 40 hours per week, located in Geneva, IL.

Senior Managing Consultant, Services Business Development

Company: Mastercard

Location: Chicago, IL

Posted Jan 24, 2025

Mastercard is seeking a Senior Managing Consultant for Services Business Development. The role involves driving growth with key customers, managing a portfolio of strategic clients, and promoting Mastercard Services solutions. The ideal candidate should have significant B2B sales experience, strong analytical and problem-solving skills, excellent communication and persuasion abilities, and a customer-first attitude. They must be able to own the sales process, from prospecting to executing commercial contracts, and achieve sales targets. The role also involves collaborating with stakeholders, defining engagement scope, and supporting project/customer success teams. Mastercard offers a competitive salary range of $161,000-250,000, along with comprehensive benefits.

Entry Level Sales Rep

Company: Sunrun

Location: Joliet, IL

Posted Jan 24, 2025

Now Hiring Part- Time Janitors

Company: The TJX Companies, Inc.

Location: Oak Park, IL

Posted Jan 24, 2025

Marshalls, a retail store, is seeking a dedicated individual to maintain a clean and organized environment. The role involves operating floor care equipment, dusting, sweeping, vacuuming, and spot cleaning. The company values a positive store culture, customer service, and flexibility. Benefits include discounts, health insurance, and a 401(k) plan. The position offers a starting pay range of $15.00 to $15.50 per hour.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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