Customer Service Jobs in Chicago, IL

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Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Customer Service Associate

Company: Walgreens

Location: Vernon Hills, IL

Posted Jan 24, 2025

The text describes a job role that involves delivering a distinctive and delightful customer experience. Key responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English, flexibility in scheduling, and preferably six months of retail experience. The position offers a salary range of $15 - $17.5 per hour.

Principal Consultant in Procurement & Supply Chain Management, INVERTO

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Principal Consultant in Procurement and Supply Chain Management for their INVERTO practice. The role involves developing and implementing strategies to optimize strategic procurement processes and supply chain management. The ideal candidate will have 7+ years of professional experience in procurement and/or supply chain management, preferably in consulting. They should possess strong communication and analytical skills, a results-oriented mindset, and business-fluent English. The role offers comprehensive project management, strategic customer management, and the opportunity to work on a broad range of challenges across various industries. BCG provides a competitive compensation package, including a base salary of $218,000, potential performance bonuses, and a robust benefits package.

Pharmacy Operations Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The role involves performing day-to-day non-clinical pharmacy operations, administrative tasks, and ensuring efficient workflow for a positive patient experience. The individual will serve as a full-time certified pharmacy technician, operating pharmacy systems, and processing prescriptions under a pharmacist's supervision. They will also supervise pharmacy technicians and cashiers, and be responsible for personnel selection, scheduling, and development. The role includes customer engagement, resolving complaints, and enhancing customer experience. Operations involve assisting in patient care, prescription data entry, and medication preparation. The individual will manage core pharmacy workflow, coordinate daily activities, and ensure the pharmacy is clean and stocked. They will also manage non-clinical patient calls, drive technology/process roll out, and maintain pharmacy equipment. People & Performance Management includes leading technician performance, hiring, onboarding, training, and scheduling. The role requires PTCB certification and one year of pharmacy technician experience.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Rock Island, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Pharmacy Intern

Company: Walgreens

Location: Ottawa, IL

Posted Jan 24, 2025

Manager Ethics and Compliance (Hybrid: Onsite and Remote Work)

Company: US Foods

Location: Rosemont, IL

Posted Jan 24, 2025

The job posting is for a Manager of Ethics and Compliance at US Foods. The role involves driving compliance by creating, implementing, and tracking key ethical training modules. The manager will conduct internal investigations into allegations of non-compliance or employee misconduct, with a focus on employee relations matters. They will also develop and implement compliance training programs, maintain the Code of Conduct, and drive an annual compliance training calendar. The ideal candidate should have a Bachelor's degree in a relevant field, additional training or professional designations, and at least 7 years of experience in Compliance, Legal, Audit, or Human Resources. Strong project management skills, problem-solving capabilities, and excellent communication skills are required.

Business Expert

Company: Apple

Location: Northbrook, IL

Posted Jan 24, 2025

Pharmacy Operations Manager

Company: Walgreens

Location: Wheaton, IL

Posted Jan 24, 2025

The role involves performing day-to-day non-clinical pharmacy operations, administrative tasks, and ensuring efficient workflow for a positive patient experience. The individual will serve as a full-time certified pharmacy technician, operating pharmacy systems, and processing prescriptions under a pharmacist's supervision. They will also supervise pharmacy technicians and cashiers, and be responsible for personnel selection, scheduling, and development. The role includes customer engagement, resolving complaints, and enhancing customer experience. Operations involve assisting in patient care, prescription data entry, and medication preparation. The individual will manage core pharmacy workflow, coordinate daily activities, and ensure the pharmacy is clean and stocked. They will also manage non-clinical patient calls, drive technology/process roll out, and maintain pharmacy equipment. People & Performance Management includes leading technician performance, hiring, onboarding, training, and scheduling. The role requires PTCB certification and one year of pharmacy technician experience.

Customer Service Associate

Company: Walgreens

Location: Joliet, IL

Posted Jan 24, 2025

Distribution Center Supervisor- Mount Vernon, IL

Company: Walgreens

Location: Mount Vernon, IL

Posted Jan 24, 2025

The job involves supervising a team in a designated functional area within a Distribution Center, managing productivity, work quality, and performance using various tools. The role includes mentoring team members, conducting training, and ensuring safety compliance. The employee will also collaborate with management to meet business objectives, participate in administrative activities, and contribute to a continuous improvement culture, particularly in LEAN initiatives.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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