Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Maintenance Custodian Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, adapting to fast-paced environments, and prioritizing member satisfaction. The job also includes conducting safety sweeps, cleaning all areas, and maintaining chemical supplies. Competitive pay, bonuses, and extensive benefits are offered, including health, financial, and time-off benefits. The hourly wage range is $16.00 to $23.00.

Financial Services Sales Architect

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a global professional services company, is seeking a Financial Services Sales Architect for a remote position. The role involves delivering breakthrough business outcomes for clients by harnessing talent, data, and intelligence to revolutionize their operating models. Key responsibilities include managing technology teams, developing solution designs, and presenting solutions to clients and internal stakeholders. Required proficiencies include familiarity with BPS technology solutions, understanding of Financial Services, and experience with enterprise applications. Preferred qualifications include a degree in a related field, Financial Performance & Analysis advisory experience, and IT Security experience.

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: Addison, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

Merchandise and Stocking Associate

Company: Walmart

Location: Evanston, IL

Posted Jan 24, 2025

Sales Enablement Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Mortgage Underwriter

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

SAP Senior Analyst - Midwest

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Automation Controls Technician

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 24, 2025

WEB / Senior PHP Developer

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The Senior WordPress PHP Developer role involves enhancing website infrastructure, creating new pages and features, improving existing code, and ensuring responsive design across mobile and desktop. The candidate will lead web development for new digital projects, be proficient in WordPress, CSS, JavaScript, PHP, and custom themes, and have a strong drive to own website development. The ideal candidate should be experienced, knowledgeable in SEO, and capable of working independently in a fast-paced environment.

Healthcare Security Manager

Company: Accenture

Location: Bloomington, IL

Posted Jan 24, 2025

Accenture offers a rewarding cybersecurity career with diverse opportunities, professional growth, and the chance to work alongside talented colleagues. The company's Global Security practice helps clients navigate complex business and technology issues, providing straightforward information security solutions. As a Cybersecurity Manager, you'll lead complex engagements, manage project delivery, and coach teams. Key responsibilities include designing and implementing cybersecurity strategies, managing large-scale engagements, and analyzing clients' security postures. Qualifications include a minimum of 7 years of cybersecurity experience, 3 years in designing solutions across various domains, and 3 years in the healthcare industry.

Freezer, Cooler and Deli Stocker Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Sam's Club is seeking a freezer, cooler, and deli stocker. The role involves stocking shelves, maintaining cleanliness, ensuring product quality, and providing excellent customer service. The successful candidate will prioritize member satisfaction, be a problem solver, and adapt well to changes. Benefits include competitive pay, health benefits, 401(k), and various other perks. The hourly wage range is $16.00 to $23.00.

Forklift – LTO

Company: Pactiv

Location: Rosemont, IL

Posted Jan 24, 2025

Pactiv Evergreen Inc. is prioritizing employee health and safety during the COVID-19 pandemic. The company has implemented safety measures such as mandatory face coverings, daily screenings, social distancing, and hygiene protocols. The role involves ensuring adequate material supply for production, removing finished goods, loading and unloading freight, and maintaining cleanliness. The job requires 2 years of manufacturing experience, lift truck certification, and flexibility for overtime. Pactiv Evergreen offers career development, competitive wages, robust benefits, and stability as a leading food packaging manufacturer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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