Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

National Mako Specialist - Home Base Southwest

Company: Stryker

Location: Chicago, IL

Posted Jan 24, 2025

Stryker, a global leader in medical technologies, is seeking detail-oriented, problem-solving professionals to join their team. The role involves working with sales reps, managing Mako cases, and handling overnight travel. Required qualifications include a 4-year degree, relevant certifications, and at least 1 year of experience. Stryker offers a collaborative culture, quality products, and comprehensive benefits. The company is committed to making healthcare better and impacts over 130 million patients annually.

Dishwasher

Company: Cracker Barrel

Location: O'Fallon, IL

Posted Jan 24, 2025

The job posting for a Dishwasher and Kitchen Team Member at Cracker Barrel Old Country Store in Caseyville, IL, emphasizes a positive work environment. The role involves working closely with both kitchen and dining room teams to ensure guest satisfaction. Responsibilities include stocking the kitchen, maintaining cleanliness, and handling food items. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Application Development Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture LLP is seeking an Application Development Manager for multiple openings in Chicago, IL. The role involves managing project execution, developing project plans, designing and maintaining software products, analyzing and building new components, and creating operational documentation. The candidate must have a Bachelor's degree in a related field and at least 5 years of progressive post-baccalaureate experience in IT consulting. Essential skills include working with SAP modules, SAP Fiori UX, MIM for S/4 HANA, SAP Retail, SAP CAR, test and deployment planning, Agile methodology, and willingness to travel domestically up to 80% of the time.

Workday Security Senior Analyst

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a leading global professional services company, is seeking a Workday Security Senior Analyst. The role involves working with key business and IT stakeholders to gather requirements, design, and deploy Workday security solutions. The ideal candidate should have at least 1 year of Workday Security experience, preferably with HCM domain exposure. Key responsibilities include analyzing Workday release updates, implementing security projects, and supporting compliance audits. The role requires strong communication skills, the ability to work independently, and demonstrated leadership and teamwork. Accenture is committed to diversity and inclusion, offering a competitive salary range of 72,400 - 114,499 in Colorado.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums, low copays, dental and vision coverage, gym membership reimbursement, and generous paid time off.

Cook

Company: Cracker Barrel

Location: Naperville, IL

Posted Jan 24, 2025

Cracker Barrel Old Country Store is seeking a Cook for their Naperville location. The role involves preparing a variety of Southern dishes using the company's recipes and methods. The Cook will work in a team to ensure high standards of professional cooking, quality, safety, cleanliness, and hospitality. The job offers flexible hours, potential for promotion, and comprehensive training. Cracker Barrel emphasizes a culture of belonging, diversity, and inclusion, providing top-notch training, diverse career paths, and competitive pay and benefits. The company is committed to valuing all employees and fostering an environment where everyone feels accepted and celebrated.

Retail Sales

Company: Cracker Barrel

Location: Gurnee, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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