Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Operations Supervisor - Overnight

Company: Kohl's

Location: Ottawa, IL

Posted Jan 23, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, and maintaining a safe work environment. Key responsibilities include managing workflow, developing accuracy standards, ensuring dynamic staffing, and leading direct reports to achieve unit goals. The ideal candidate should have prior experience managing teams in a distribution warehouse, strong interpersonal communication skills, and a flexible work schedule. Preferred skills include experience with Operations and Operational Support Systems, automated MHE, and SQL.

Retail Sales Associate

Company: Staples

Location: Glen Ellyn, IL

Posted Jan 23, 2025

Staples is hiring Sales Associates with a starting pay of $15.00 per hour. The role involves providing exceptional customer service, helping customers find products, handling returns, and collaborating in a team-oriented retail culture. The job offers flexible part-time hours, generous paid time off, weekly pay, and career growth opportunities. Benefits include associate discounts, 401(k) plan, dental and vision insurance, and more. Essential skills include flexibility, customer engagement, teamwork, and physical ability to lift up to 50 pounds. Preferred but not required is customer service or cashier experience in a retail environment.

Operations Supervisor - Overnight

Company: Kohl's

Location: Ottawa, IL

Posted Jan 23, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, and maintaining a safe work environment. Key responsibilities include managing workflow, developing accuracy standards, ensuring dynamic staffing, and leading direct reports to achieve unit goals. The ideal candidate should have prior experience managing teams in a distribution warehouse, strong interpersonal communication skills, and a flexible work schedule. Preferred skills include experience with Operations and Operational Support Systems, automated MHE, and SQL.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Elgin, IL

Posted Jan 23, 2025

Highly Skilled Quality Inspector - 1st Shift (Tues-Fri)

Company: GE Aerospace

Location: Rockford, IL

Posted Jan 23, 2025

This job posting is for an Inspection team member role at GE Aerospace, focusing on inspecting and finalizing parts and products for commercial and military aircraft. The role involves using precision measurement tools, interpreting blueprints, and conducting various inspections. The position requires a high school diploma, understanding of GD&T symbols, and ability to understand blueprints and machining process sheets. Desirable qualifications include computer skills, strong documentation, organizational skills, and a positive attitude. The pay is $20.00 per hour with benefits including healthcare, retirement plans, and more. The role operates Tuesday through Friday, 6:00am to 4:30pm CST.

Automotive Technician

Company: CarMax

Location: Oakbrook, IL

Posted Jan 23, 2025

CUSTOMER SVC/CLERK

Company: Kroger

Location: Gurnee, IL

Posted Jan 23, 2025

Senior Talent Acquisition Business Partner

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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