Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Bakery/Deli Clerk

Company: Kroger

Location: Homewood, IL

Posted Jan 23, 2025

STR MGMT/BAKERY DEPT LEADER

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

GROCERY-NITE/CLERK

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

Independent Optometrist - Walmart

Company: Walmart

Location: Bloomington, IL

Posted Jan 23, 2025

BEER-WINE-LIQR/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Retail Print Sales Specialist

Company: Staples

Location: Northbrook, IL

Posted Jan 23, 2025

PHARMACY/TECHNICIAN

Company: Kroger

Location: Bourbonnais, IL

Posted Jan 23, 2025

The job description involves providing exceptional customer service, maintaining a safe and inclusive environment, and complying with regulations. Responsibilities include direct patient intervention, adhering to food safety guidelines, managing inventory, and ensuring a stellar customer experience. The role requires handling confidential information, working in a high-paced environment, and supporting company health initiatives. Qualifications include a high school diploma, ability to handle confidential information, and meeting state requirements. Desired qualifications include previous experience or EPRN familiarity. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Lead Inventory Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

J.P. Morgan Wealth Management - Private Client Advisor - Lakeshore North

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

J.P. Morgan Chase is seeking a Private Client Advisor in Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management rather than portfolio management. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and a commitment to goals-based planning. Required qualifications include valid Series 7, 66 (63/65), Life, Health, and Long Term Care Insurance licenses. Preferred qualifications include CFP® certification and a Bachelor's degree. The company offers a competitive total rewards package, extensive benefits, and a commitment to diversity and inclusion.

FLORAL/CLERK

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 23, 2025

The job description involves assisting in the design and merchandising of floral items, providing excellent customer service, and maintaining a clean, organized workspace. Responsibilities include greeting customers, creating floral arrangements, packaging orders, maintaining records, and adhering to company policies. The ideal candidate should have strong communication skills, the ability to multi-task, and teamwork capabilities. Past retail experience and knowledge of employment laws are preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Office Administrator

Company: Compass

Location: Chicago, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages