Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Cashier

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Bloomington, IL

Posted Jan 23, 2025

CUSTOMER SVC/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Grocery Clerk

Company: Kroger

Location: Palatine, IL

Posted Jan 23, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Aurora, IL

Posted Jan 23, 2025

Grocery Clerk

Company: Kroger

Location: Villa Park, IL

Posted Jan 23, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Wheaton, IL

Posted Jan 23, 2025

Associate Technical Project Manager

Company: Burwood Group

Location: Chicago, IL

Posted Jan 23, 2025

Burwood Group is a culturally driven technology consulting firm founded in 1997, with over 200 employees across multiple locations. They are currently seeking a non-exempt Associate Project Manager for a 6-month contract position. The role involves facilitating project planning, resource management, task tracking, and administrative activities. The ideal candidate should have M&A knowledge, logistics experience, technical background, strong organizational skills, multitasking abilities, excellent communication skills, and preferably experience in a consulting environment. Burwood Group is known for its innovative culture, competitive benefits, and commitment to diversity and inclusion.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Oakbrook, IL

Posted Jan 23, 2025

Grocery Clerk/Ruler

Company: Kroger

Location: Danville, IL

Posted Jan 23, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 23, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

MEAT/CLERK

Company: Kroger

Location: Peoria, IL

Posted Jan 23, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The role requires effective communication, multi-tasking, and teamwork. Desired qualifications include past work experience in food preparation and grocery retail. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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