Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Cashier

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Grocery Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting trust and respect among associates, adhering to food safety regulations, and reinforcing safety programs. The company, a large grocer with over 2,800 stores, values its employees, offering comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Center Medical Director (CMD)

Company: CSL

Location: O'Fallon, IL

Posted Jan 23, 2025

Planner Scheduler

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Risk Management - Asset-Backed Finance - Credit Risk Vice President

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

JPMorgan Chase is seeking a Lead Credit Officer - Vice President within Wholesale Credit Risk of J.P. Morgan's Commercial & Investment Bank. The role involves managing the risk of and supporting the Securitized Products Group line of business. The successful candidate will independently analyze and approve loans, oversee a diverse portfolio of clients, and understand their business, evaluating and measuring risk. The position offers a challenging and rewarding environment, leveraging expertise to make a significant impact. Required qualifications include a quantitative degree, 5+ years of experience in commercial/corporate banking, and strong analytical skills.

PRODUCE/CLERK

Company: Kroger

Location: Villa Park, IL

Posted Jan 23, 2025

Full-Time Loss Prevention Supervisor

Company: Kohl's

Location: Niles, IL

Posted Jan 23, 2025

The job posting is for a Loss Prevention Supervisor role at Kohl's. The role involves improving company profitability by executing theft prevention strategies, conducting operational audits, and leading teams to reduce shortage. The ideal candidate should have strong communication skills, ability to work independently, and excellent attention to detail. Prior experience in Loss Prevention, security, law enforcement, or retail is preferred. The pay range is $19.50 - $30.25, with benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and assistance for life events.

Food Service Worker

Company: Aramark

Location: Freeport, IL

Posted Jan 23, 2025

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining records, and ensuring high standards of quality and safety. The hourly rate ranges from $15.00 to $15.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Responsibilities encompass preparing food, maintaining cleanliness, adhering to food safety regulations, and coordinating with the manager. The role may require physical demands and use of PPE.

Personal Banker

Company: PNC

Location: Arlington Heights, IL

Posted Jan 23, 2025

PNC is seeking a bilingual Personal Banker for their Arlington Heights South branch in IL. The role involves strengthening customer relationships through proactive sales and service activities, managing customer experience, and collaborating with ecosystem partners to grow customer's share of wallet. The ideal candidate should have accountability, banking knowledge, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology skills. No degree is required, but 3+ years of experience is preferred. PNC offers comprehensive benefits including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

SOC Manager

Company: Ascend Technologies

Location: Chicago, IL

Posted Jan 23, 2025

The SOC Manager role involves overseeing Security Operations Center (SOC) operations, leading a team of SOC analysts, and delivering cybersecurity services. Key responsibilities include team supervision, incident response, KPI tracking, and process improvement. The role requires at least 4 years of SOC experience and 2 years of team management experience. Essential skills include excellent communication, organization, time management, analytical skills, and leadership. Preferred skills include experience with Microsoft suite and a relevant degree. The starting compensation is $115,000. Ascend Technologies values diversity, equity, and inclusion, and the role requires commitment to client success, teamwork, integrity, accountability, transparency, and high-quality work in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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