Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Arlington Heights, IL

Posted Jan 23, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Arlington Heights, IL, with a salary range of $17 - $19 hourly.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Alton, IL

Posted Jan 23, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory.

Pharmacy Operations Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The role involves performing day-to-day non-clinical pharmacy operations, administrative tasks, and ensuring efficient workflow for a positive patient experience. The individual will serve as a full-time certified pharmacy technician, operating pharmacy systems, and processing prescriptions under a pharmacist's supervision. They will also supervise pharmacy technicians and cashiers, and be responsible for personnel selection, scheduling, and development. The role includes customer engagement, resolving complaints, and enhancing customer experience. Operations involve assisting in patient care, prescription data entry, and medication preparation. The individual will manage core pharmacy workflow, coordinate daily activities, and ensure the pharmacy is clean and stocked. They will also manage non-clinical patient calls, drive technology/process roll out, and maintain pharmacy equipment. People & Performance Management includes leading technician performance, hiring, onboarding, training, and scheduling. The role requires PTCB certification and one year of pharmacy technician experience.

Certified Pharmacy Technician

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Shift Lead

Company: Walgreens

Location: Villa Park, IL

Posted Jan 23, 2025

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Senior Merchandiser - Procurement

Company: Sysco

Location: West Dundee, IL

Posted Jan 23, 2025

The job posting is for a procurement position at US1292 Buckhead Meat Midwest Inc.-Illinois Division. The role involves managing inventory needs, placing purchase orders, negotiating with suppliers, and ensuring timely product delivery. The ideal candidate should have a high school diploma or equivalent, 3 years of purchasing experience, and proficiency in Microsoft Office. They should also have excellent organizational skills and AS400 experience is preferred. The role offers opportunities for growth and professional development within Sysco, a global leader in foodservice distribution.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: McHenry, IL

Posted Jan 23, 2025

Walgreens is transforming its pharmacy technician roles into a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Paid Social Marketing Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The job involves managing a multimillion-dollar paid social marketing budget, developing strategies to support sales efforts, and driving customer acquisition and retention. The role requires a strong technical background, experience in digital marketing, and the ability to analyze data and A/B test. The individual will lead internal social teams, manage agency relationships, and stay updated on industry trends. They will also work cross-functionally to support key initiatives and product launches.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Quincy, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Shift Lead

Company: Walgreens

Location: McHenry, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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