Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Retail Print Sales Specialist

Company: Staples

Location: Glen Ellyn, IL

Posted Jan 23, 2025

PHARMACY/TECHNICIAN

Company: Kroger

Location: Peoria, IL

Posted Jan 23, 2025

The job description involves providing exceptional customer service, maintaining a safe and inclusive environment, and complying with regulations. Responsibilities include direct patient intervention, adhering to food safety guidelines, managing inventory, and ensuring a stellar customer experience. The role requires handling confidential information, working in a high-paced environment, and supporting company health initiatives. Qualifications include a high school diploma, ability to handle confidential information, and meeting state requirements. Desired qualifications include previous experience or EPRN familiarity. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Lead Production Planner

Company: Eaton

Location: Rock Island, IL

Posted Jan 23, 2025

DELI/COFFEE SHOP BARISTA

Company: Kroger

Location: Oak Lawn, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a customer service role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include exceeding service standards, demonstrating company values, promoting initiatives, maintaining cleanliness, preparing beverages, following policies, and handling cash. The role requires working in a fast-paced environment, weekends, and overtime. Qualifications include a high school diploma, customer service experience, and passing barista certification. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Oak Park, IL

Posted Jan 23, 2025

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 23, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires effective communication, basic math skills, stress management, and knowledge of food safety regulations. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Application Engineer ( Full Stack )

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

MEAT/CLERK

Company: Kroger

Location: Northbrook, IL

Posted Jan 23, 2025

Part Time Teller

Company: PNC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Buffalo Grove, IL. The role involves delivering exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will be customer-focused, proactive in sales, and able to leverage technology to manage financial transactions. No degree or prior experience is required, but skills in accountability, banking, client loyalty, customer experience, and problem-solving are preferred. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, 401(k) with PNC match, and paid time off.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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