Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Treasury Management Officer - Commercial Banking

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

JPMorgan Chase is seeking a Treasury Management Officer in Commercial Banking. The role involves generating new treasury management business, maintaining client relationships, and developing a localized market and product strategy. Key responsibilities include growing revenue, creating strategic dialogues around client-centric issues, collaborating with bankers and clients at senior levels, and delivering thought leadership on working capital solutions. Required qualifications include 6+ years of cash management, sales, and relationship management experience, strong selling and negotiation skills, and excellent communication skills. Preferred qualifications include a Bachelor's degree, Certified Treasury Professional designation, and strong problem-solving abilities.

Principal Operational Risk Reporting & Analytics

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity for a professional with experience in credit card, reporting, analytics, or consumer lending. The role involves leading the development and maintenance of business risk reporting, analytics, and governance activities. The successful candidate will collaborate with key stakeholders, ensure compliance with risk reporting procedures, and manage data from internal and external sources. The position requires a Bachelor's degree and 6+ years of relevant experience, or equivalent experience in lieu of education. Bonus points for skills in SAS, Snowflake, Python, Tableau, and PowerPoint, as well as operational risk management experience. Discover offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Part Time Associate Banker Chicago Will County (30 Hours)

Company: JPMorgan Chase

Location: Bolingbrook, IL

Posted Jan 23, 2025

The job posting for an Associate Banker in Branch Banking emphasizes the company's commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and educating clients on financial solutions. Key responsibilities include managing lobby traffic, handling transactions, and assisting with new account openings. The ideal candidate should have customer service experience, be tech-savvy, and possess strong interpersonal skills. The company offers competitive compensation, benefits, and a supportive work environment.

Patient Care Technician

Company: DaVita

Location: Joliet, IL

Posted Jan 23, 2025

Plasma Processing Technician

Company: CSL

Location: Chicago, IL

Posted Jan 23, 2025

The job involves accurately sampling, testing, shipping, and storing plasma from donors. Key responsibilities include following Standard Operating Procedures (SOPs) for sample collection, storage, and labeling, ensuring sterile technique, monitoring equipment temperatures, and maintaining a clean work environment. The role requires a high school diploma or equivalent, and at least three months of experience in a lab or warehouse. The position involves working in a fast-paced environment with potential exposure to hazardous chemicals and blood-borne pathogens. CSL Plasma, the employer, values diversity and inclusion, and offers benefits such as paid sick leave and a 401(k) savings program.

Lean Coordinator

Company: nVent

Location: Mount Vernon, IL

Posted Jan 23, 2025

The job posting is for a position that involves leading a site-wide transformational plan using lean manufacturing and business process efforts. The role includes facilitating Lean Kaizen Events, prioritizing improvement opportunities, training others in Lean principles, and driving waste elimination. The company, nVent, is a global leader in electrical solutions, valuing innovation, integrity, customer focus, teamwork, optimism, and accountability. They offer a dynamic work environment, career growth opportunities, and a commitment to community philanthropy.

Cashier

Company: Kroger

Location: Ottawa, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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