Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Insurance Agent

Company: COUNTRY Financial

Location: Orland Park, IL

Posted Jan 23, 2025

Automation Technician

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 23, 2025

Site Reliability Engineer - Azure

Company: Intapp

Location: Chicago, IL

Posted Jan 23, 2025

Production Underwriter

Company: Argo Group

Location: Chicago, IL

Posted Jan 23, 2025

Produce Associate

Company: Walmart

Location: Vernon Hills, IL

Posted Jan 23, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth. The minimum qualification is being 18 years old or above.

Winder Operator

Company: Pactiv

Location: Bourbonnais, IL

Posted Jan 23, 2025

Pactiv Evergreen Inc., a company formed by the merger of Pactiv LLC and Evergreen Packaging LLC, is prioritizing employee health and safety during the COVID-19 pandemic. They have implemented safety measures such as mandatory face coverings, daily screenings, social distancing, and hygiene protocols. The job involves setting up and operating winding machines, ensuring products meet quality standards, and maintaining a clean work area. Pactiv Evergreen offers career development, competitive wages, performance incentives, and a robust benefits package.

Creative Designer

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Benefits Customer Service Representative

Company: Addison Group

Location: Schaumburg, IL

Posted Jan 23, 2025

The job posting is for a Full-Time Benefits Customer Service Representative position in Elgin, IL. The company offers a supportive work environment, competitive compensation, and benefits. Perks include free lunch, snacks, and a full cafeteria. The role involves answering client calls, emails, and chats, supporting Fortune 500 companies, and providing accurate benefit information. The job requires 1+ years of professional customer service experience. Benefits include paid training, medical, dental, vision insurance, 401K, and potential for permanent employment.

Teach Abroad in China – NO EXPERIENCE NEEDED

Company: EF Education First

Location: Chicago, IL

Posted Jan 23, 2025

EF is recruiting educators for a year-long English teaching position in China. The role offers personal and professional growth, international experience, and the chance to make a difference in students' lives. EF provides training, competitive salary, and opportunities for career advancement. No prior teaching experience or Chinese language skills are required, just a bachelor's degree and ESL certification.

Staff Accountant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Member Frontline Cashier

Company: Walmart

Location: Gurnee, IL

Posted Jan 23, 2025

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and development through Live Better U, a company-paid education benefit program.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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