Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Customer Service Associate

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

Shift Lead

Company: Walgreens

Location: Park Ridge, IL

Posted Jan 23, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and ensuring compliance with regulations. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Warehouse Team Member

Company: Diageo

Location: Plainfield, IL

Posted Jan 23, 2025

Diageo, a world-leading premium drinks company, invites applications for a role in their Plainfield facility. The position involves operating warehouse machinery, monitoring processes, and maintaining quality standards. The company emphasizes a zero-harm environment and encourages teamwork. Responsibilities include lifting heavy items, using forklifts, and maintaining cleanliness. The ideal candidate should have relevant warehouse experience, excellent communication skills, and a willingness to work flexible shifts.

Senior Knowledge Analyst - Loyalty & Subscription Program Strategy

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 23, 2025

BCG's Loyalty & Subscriptions business is expanding and seeks a Senior Knowledge Analyst. This role involves collaborating with consulting teams to deliver high-impact analyses for Loyalty program design and optimization. The ideal candidate will have strong analytical skills, an entrepreneurial mindset, and excellent networking abilities. They will augment consulting teams on casework, conduct in-depth analyses of client Loyalty programs, and develop strategies to improve customer retention and lifetime value. The role requires 3-6+ years of Loyalty program experience, strong financial analysis skills, and fluency in English.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Godfrey, IL

Posted Jan 23, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy, and complete necessary training and certifications. Fluency in English, flexibility for various shifts, and good math and computer skills are preferred.

Drivers wanted - Great alternative to part-time, full-time and seasonal work

Company: Lyft

Location: Chicago, IL

Posted Jan 23, 2025

Lyft is offering a $700 bonus for new drivers in Chicago who complete 140 rides within the first 30 days. The company is also launching the Women+ Connect feature, aimed at enhancing the driving experience for women and nonbinary drivers. Lyft provides flexibility, with no hourly requirements and the option to cash out any time with Express Pay. Drivers can earn extra income, making it a great alternative to part-time, full-time, or seasonal jobs. No prior experience is needed, but transportation industry experience is beneficial.

Pharmacist (Full or Part Time)

Company: Walgreens

Location: DeKalb, IL

Posted Jan 23, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain current knowledge of pharmacy systems, ensure accurate processing of insurance claims, and perform clinical and wellness services.

Inventory Control Coordinator

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 23, 2025

Community Management Intern

Company: Walgreens

Location: Oak Park, IL

Posted Jan 23, 2025

The job involves providing an extraordinary customer experience in a retail store setting, engaging customers, resolving issues, and modeling customer service best practices. Responsibilities include registering sales, managing inventory, maintaining store cleanliness, and ensuring compliance with regulations. The role also involves learning from various sources, participating in meetings, and completing special assignments. Basic qualifications include being a student, fluency in English, and flexibility for various shifts. Preferred qualifications include knowledge of store inventory control.

Beauty and Wellness Consultant

Company: Walgreens

Location: Skokie, IL

Posted Jan 23, 2025

The job description outlines responsibilities for a Beauty Consultant at Walgreens, focusing on maximizing sales and brand awareness through exceptional customer service. Key tasks include providing personalized advice, conducting mini-makeovers and skincare consultations, and leading in-store events. The role involves achieving sales targets, maintaining department standards, and engaging with customers through various channels. The ideal candidate should have retail sales experience, product knowledge, and relationship-building skills. Fluency in English is required, and a cosmetology or esthetician license is preferred. Walgreens, as a leading drugstore chain, offers a supportive work environment and opportunities for career growth.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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