Customer Service Jobs in New York City, NY

1,374,106 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Sous Chef, Rowland's Bar & Grill

Company: Delaware North

Location: New York, NY

Posted Jul 21, 2025

Tuition and/or professional certification reimbursement. Assist in developing training and training programs for the production team.

Senior Partner Manager (Senior, Media Sales) - Macy's Media Network

Company: Macy’s

Location: New York, NY

Posted Jul 21, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. The Senior, Media Sales is responsible for driving…

Wholesale Sales Assistant

Company: Metro1 Solutions, LLC

Location: New York, NY

Posted Jul 21, 2025

Basic computer skills for processing transactions and managing inventory. The ideal candidate will play a crucial role in supporting our sales operations by…

Luxury Retail Sales Associate/Stylist - Flatiron - NYC

Company: RODD & GUNN - NEW ZEALAND

Location: New York, NY

Posted Jul 21, 2025

Great employee purchasing privileges and staff discount. Passion for delivering world class customer service. You will present with a wealth of passion, energy,…

OBGYN

Company: OBStat

Location: Port Jefferson, New York

Posted Jul 21, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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