Customer Service Jobs in New York City, NY

Positions 1,374,726 Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Growth Operations Solutions Architect

Company: Apple

Location: Culver City, CA

Posted Aug 18, 2025

The Growth Operations Solutions Architect will work cross-functionally with various teams including growth marketing, product, engineering, and business to…

Cyber Security Analyst

Company: Cinntra infotech solutions Pvt Ltd

Location: New York, NY

Posted Aug 18, 2025

CCSP, Azure Security Engineer Associate or equivalent certification (required)• CI and provisioning tools such as Jenkins, Docker, Chef, Puppet, Ansible,…

AI Deployment Engineer

Company: StackAI

Location: New York, NY

Posted Aug 18, 2025

Chatbots and Assistants: AI agents that interact with users, answer questions, and complete tasks, using your internal data and APIs.

Cannabis Retail Budtender / Customer Service & Sales Representative

Company: SLG-DB LLC

Location: New York, NY

Posted Aug 18, 2025

*Educate and Inform*: Use your product knowledge to guide customers toward the right cannabis products for their needs, answering questions and providing honest…

Hiring Security Director

Company: Security Company

Location: Brooklyn, NY

Posted Aug 18, 2025

Must possess a valid Guard Card License. Skills in operating portable radio devices, phones, and CCTV systems. Ability to maintain accurate records.

Client Services Associate

Company: SPS-North America

Location: New York, NY

Posted Aug 18, 2025

Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. Applicants are prohibited from using real-time AI (…

Hourly Staff Nurse

Company: NYC Health + Hospitals

Location: New York, NY

Posted Aug 18, 2025

A valid New York State license and current registration to practice as a Registered Professional Nurse in New York State; and.

Backend Engineer

Company: Spotify

Location: New York, NY

Posted Aug 18, 2025

You have excellent analytical and problem-solving skills and can communicate your ideas to technical and non-technical audiences.

Staff Nurse(PH)-Amb Surgery

Company: NYC Health + Hospitals

Location: New York, NY

Posted Aug 18, 2025

A valid New York State license and current registration to practice as a Registered Professional Nurse in New York State; and.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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