Customer Service Jobs in Other US Location

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Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

EMEA Pre-Sales Engineer

Company: monday.com

Location: Other US Location

Posted Jan 28, 2025

monday.com is seeking an experienced PreSales Engineer Product Expert to join their team. The role involves understanding and maximizing the value of their platform for potential and existing customers. The candidate will be required to have a deep understanding of the product's technical capabilities, participate in demos and proof-of-concepts, assist in crafting sales pitches, and handle security concerns. Fluency in English is required, with German or French being an advantage. The ideal candidate will have 4+ years of experience in PreSales Engineering or a similar role in a SaaS environment, strong communication skills, and the ability to articulate technical topics to a non-technical audience.

Safety DRI

Company: FITS LLC

Location: Other US Location

Posted Jan 28, 2025

The job posting is for a Construction Safety Manager with a Bachelor's degree in Science or Engineering, CHST CAPM OSHA 30-hour Certification, and CRIS with 5+ years of experience in the pharmaceutical industry. The role involves developing, implementing, and managing the Contractor Safety Program, conducting safety inspections, delivering safety training, and collaborating with project managers, engineers, and contractors. The company values customer service, wellbeing, and a strong safety culture.

Product Marketing Manager

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks, a global company headquartered in San Mateo, California, offers a suite of cloud-based software including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized by global press and has received awards for its products. Freshworks is currently seeking a Product Marketing Manager to develop and execute go-to-market strategies, collaborate with cross-functional teams, and drive product adoption. The ideal candidate should have a graduate degree, 8+ years of experience in product marketing, and excellent communication skills.

Assistant Manager- Eastpointe Commons- Grand Rapids, MI

Company: KMG Prestige, Inc.

Location: Other US Location

Posted Jan 28, 2025

KMG Prestige is seeking an Assistant Community Manager in Grand Rapids, MI. The ideal candidate should have previous experience in property management, leadership skills, marketing abilities, and proficiency in Microsoft Word and Excel. The company offers comprehensive benefits including medical, dental, vision, 401k with employer match, paid time off, and tuition reimbursement. KMG Prestige is committed to diversity and inclusion, and has been recognized as a top 100 workplace by the Detroit Free Press for five consecutive years.

Territory Sales Rep-Mass Markets

Company: Brightspeed

Location: Other US Location

Posted Jan 28, 2025

Brightspeed is a company that aims to revolutionize internet connectivity in rural markets by upgrading copper to fiber optic technologies. They are currently hiring a Territory Sales Representative for the Mass Markets team. The role involves building relationships with property staff and residents, driving fiber penetration in MDU and SFH communities, and ensuring excellent customer service. The ideal candidate should have 2+ years of sales experience, preferably in telecom products, contract management, and property operations. Brightspeed offers competitive compensation, comprehensive benefits, and a focus on diversity, equity, and inclusion.

Software Engineer (API, DevOps, Customer Support, UI, Data Teams)

Company: Themis Insight

Location: Other US Location

Posted Jan 28, 2025

Themis Insight is hiring multiple Software Engineers for various teams in Linthicum Heights, MD. They offer a unique approach to solving complex business IT and analytic problems, using interdisciplinary methods. The company provides fresh alternatives to mainstream consulting firms, with small, highly skilled teams. They bring expertise from both public and private sectors, civilian and military. The Software Engineer role involves developing, maintaining, and enhancing complex software systems. Required skills include Python, Django or Flask, MongoDB or MariaDB for the API team; Ansible, Pipeline, GitLab Pipeline, Linux, and NiFi for DevOps; technical writing and Confluence for Customer Support; TypeScript, Angular, and SCSS for UI; PIG, PySpark for Data Management; and NiFi, PressureWave for Data Pipeline. Themis Insight offers competitive benefits, including health, dental, vision plans, 401k, time off, career development, and employee referral bonuses.

Sr Technical Support Engineer

Company: Entrata

Location: Other US Location

Posted Jan 28, 2025

Entrata, a global leader in property management software since 2003, is seeking a Senior Technical Support Engineer (STSE) for its Amsterdam team. The role involves providing advanced technical support, collaborating with European services and global teams, and contributing to product innovation. Entrata values teamwork, problem-solving, and continuous learning, offering a close-knit, collaborative environment. The ideal candidate has 3+ years of B2B technical support experience, exceptional analytical skills, and a passion for delivering exceptional customer experiences.

Project Manager - PR

Company: Edelman

Location: Other US Location

Posted Jan 28, 2025

Edelman is a forward-thinking agency that values trust, diversity, and inclusion. They are seeking a processoriented Project Manager with 46 years of experience in a creative agency or related field. The role involves leading day-to-day project workflows, collaborating with cross-disciplinary teams, and ensuring flawless execution within scope, time, and budget constraints. Edelman is known for its innovative work in PR, advertising, social, digital, earned media, and experiential fields, having won numerous prestigious awards.

Internal Case Manager - Occupational Health and Wellbeing

Company: Kraft Heinz

Location: Other US Location

Posted Jan 28, 2025

The Internal Case Manager position at Kraft Heinz involves managing absence policies, providing support to managers and employees, collaborating with stakeholders, ensuring legal compliance, and developing reintegration and prevention programs. The role requires at least 35 years of experience in a similar role, thorough knowledge of Dutch laws, excellent communication and analytical skills, and fluency in Dutch. The company offers a competitive salary, hybrid working model, and various benefits. The hiring process includes a cognitive assessment, telephone call, and interviews with HR and senior management.

Lead Software Engineer - Machine Learning

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks, a global company headquartered in San Mateo, California, is seeking a Lead Software Engineer in Machine Learning with a focus on GenAI. The role involves leveraging GenAI techniques to address unique challenges, building a state-of-the-art conversational bot, and designing intelligent systems. The ideal candidate should have a strong background in machine learning, statistics, and advanced mathematics, with experience in natural language processing, distributed systems, and SQL/NoSQL databases. Freshworks is committed to diversity and equal opportunity, offering a vibrant work environment.

Regional Sales Manager - East

Company: Kraft Heinz

Location: Other US Location

Posted Jan 28, 2025

The Eastern Regional Sales Manager for Primal Kitchen's Natural Specialty channel is responsible for managing sales efforts in the Eastern territory. This role involves strategically managing the broker network of sales reps, working closely with the Director of Sales East, and implementing key strategies and growth initiatives. The manager is expected to focus on the Natural Specialty channel, managing key accounts and independents, and delivering growth by effectively managing the broker network and developing key buyer relationships. The ideal candidate should have a minimum of 2+ years of sales experience, strong organizational and leadership skills, and a demonstrated understanding of the packaged food business. The role offers a competitive salary range, performance-based bonus, and comprehensive benefits package.

Senior Director of Information Technology

Company: Commonwealth Fusion Systems

Location: Other US Location

Posted Jan 28, 2025

Commonwealth Fusion Systems is a leading fusion energy company in the US, having raised over $2 billion in capital since 2018. They are seeking a Senior Director of Information Technology to lead their IT and Enterprise Information Systems teams, ensuring technology infrastructure aligns with business goals and supports innovation in the energy sector. The role involves strategic leadership, technology management, innovation and development, team leadership, stakeholder engagement, operational excellence, financial management, and more. The ideal candidate should have a degree in IT, Computer Science, Engineering, or a related field, with a strong understanding of tough tech, excellent strategic thinking, leadership, and communication skills, and experience in managing large-scale IT projects and budgets.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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