Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior HR Business Advisor

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior HR Business Advisor. The role involves partnering with the business and HR Business Partners to implement HR products and solutions. Responsibilities include advising and coaching managers on employee matters, developing guides and training packs, building relationships with other HR teams, and assisting with HR project management. The ideal candidate should have professional certification in HR, 5+ years of HR generalist experience, a bachelor's degree in HR or related field, and wide-ranging HR background. They must have strong employee relations experience, mentoring and counseling skills, and experience conducting workplace investigations. Excellent communication skills and project management abilities are required. Equinix is an Equal Employment Opportunity and Affirmative Action employer.

Technical Writer

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a detail-oriented Technical Writer to join their Onboarding and Engagement team. The role involves creating and improving content for the help center, focusing on customer engagement and analytics. The Technical Writer will optimize the help center, provide multiple learning paths, and enhance customer experience. Key responsibilities include researching, writing, and editing content, working with internal teams, and creating video content. The ideal candidate should have an undergraduate degree in English, Communications, Technical Writing, or related discipline, and 3+ years of experience in software systems online documentation in education technology, online learning, or information systems. CDW offers a culture that values relationships, expertise, and diverse perspectives.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

Account Manager

Company: Arrow Electronics

Location: Ozorków, Poland / Remote

Posted Jan 24, 2025

Senior IMS Mainframe DBA

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The Database Administrator role involves creating, maintaining, and designing client databases, using specific database management utilities, and implementing recovery mechanisms. Key responsibilities include mainframe database software upgrades, coordinating security measures, and performing day-to-day maintenance tasks. The ideal candidate should have a Bachelor's degree, 10+ years of IMS administration experience, and expertise in various DBMS systems. They must also be proficient in database design, optimization, and recovery procedures. Ensono offers flexibility, work-life balance, and comprehensive benefits.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Category and Brand Management team collaborates with various departments to develop partner marketing strategies, increase market share, and drive revenue. The Senior Brand Manager acts as a product expert, channel leader, and strategic partner, managing product sales, profitability, and awareness. Key responsibilities include engaging with strategic partners, analyzing industry information, developing marketing plans, and providing comprehensive reporting. Required qualifications include strong communication skills, business acumen, and a proven track record of driving results. CDW values diverse perspectives and offers a supportive culture with opportunities for career growth.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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