Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Product Designer, Integration

Company: Atlassian

Location: Mountain View, CA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote Product Designer role on the Loom Integrations team. The role involves designing Loom's embedded experiences within the Atlassian product suite, working closely with a Lead Product Designer. The successful candidate will have 2+ years of product design experience, a strong portfolio, and the ability to collaborate effectively with remote teams. Atlassian values a culture of design excellence, innovation, and empathy, offering competitive compensation and a range of perks and benefits.

Associate Creative Director

Company: Wistia

Location: Remote

Posted Jan 24, 2025

Wistia, a company centered around video content, is seeking an Associate Creative Director. The role involves leading creative concepting and writing, directing video productions, managing a team of video producers and a senior creative copywriter, and collaborating across various teams. The ideal candidate should have 5+ years of experience in creative concepting, writing, and directing videos and marketing campaigns, with a proven track record of managing creative teams and delivering high-quality content. Wistia values inclusivity, diversity, and offers competitive benefits including stock options, healthcare, flexible working hours, and a remote-first culture.

Prompt Response Writer IN

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

The job posting is for a Prompt-Response Writer in specialized domains such as Science, Health & Medicine, Technology & Engineering, or Business. The role involves developing, writing, and curating high-quality prompts and responses, collaborating with cross-functional teams, and reviewing content for accuracy and consistency. The hourly rate varies by domain, with Science at 8 USD, Health & Medicine and Business at 6 USD, and Technology & Engineering at 10 USD. The job requires strong English writing skills, proficiency in the respective domain, and at least 3 months of prior experience in prompt writing. The company, TELUS International, is part of a large telecommunications provider and is committed to diversity and inclusion.

Director, Strategic Planning

Company: BlackLine

Location: Remote

Posted Jan 24, 2025

BlackLine is seeking a Director of Strategic Innovation to lead growth strategies for government agencies and public institutions. The role involves designing and implementing GTM strategies for FedRAMP-authorized products, driving process changes, partnering with various teams, and maintaining system-related data. The ideal candidate should have extensive experience in business process transformation, Fintech knowledge, integration experience, GTM strategy, strategic thinking, leadership, change management, emotional intelligence, decision-making, communication, and BlackLine expertise. BlackLine offers a culture that values diversity, continued growth, and learning, with a commitment to inclusivity and accessibility.

Technical Customer Success Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Sr. Regional Marketing Manager (Remote, Southeast)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Sr. Regional Marketing Manager for the NAMER theater. The role involves planning, organizing, and executing field campaigns and programs, collaborating with various teams to create impactful marketing plans. The ideal candidate should have extensive experience in demand generation, ABM/ABX, and lead management. They must be proactive, self-driven, and capable of handling multiple projects. The company offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Senior Technical Revenue Accountant, M&A Accounting Operations

Company: Autodesk

Location: Remote

Posted Jan 24, 2025

Autodesk is seeking a Senior Revenue Analyst for its M&A Accounting Operations team. The role involves supporting revenue operations for all mergers and acquisitions, integrating acquired entities into the Autodesk ecosystem, and performing monthly analysis and reconciliations. The position requires a CPA license, at least 3 years of experience, and proficiency in accounting systems. Preferred qualifications include knowledge of ASC 805-Business Combinations and experience in the software industry. Autodesk offers competitive compensation, benefits, and a culture that values diversity and belonging.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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