Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Software Engineer, Linux Kernel (Remote, USA)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is expanding its Threat Analysis team. They seek an accomplished engineer to develop Linux applications for their SaaS Detonations and Threat Analysis platform. The role involves designing software applications to enhance Linux dynamic analysis environments, working with product management teams to identify new features, and collaborating with security researchers to understand the threat landscape. The ideal candidate should have in-depth knowledge of software design and development in C/C++, strong low-level OS internals, and experience debugging memory corruptions and system performance. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Consultant

Company: Jabil

Location: Remote

Posted Jan 24, 2025

Jabil, a global leader in engineering, manufacturing, and supply chain solutions, is seeking a Consultant. The role involves providing professional services, with contract length determined by the Statement of Work. Jabil, with over 50 years of experience and a vast network, offers comprehensive solutions across industries. The company is committed to sustainability, minimizing environmental impact, and fostering diverse communities. The job comes with a competitive pay range and a comprehensive benefits package, including medical, dental, vision insurance, paid time off, parental leave, holidays, 401(k) retirement plan, and employee stock purchase plan.

Technical Support Engineer - Loom

Company: Atlassian

Location: Canada / Remote

Posted Jan 24, 2025

Senior Claims Representative - Auto Property Damage

Company: Liberty Mutual Insurance

Location: Dallas, TX / Remote

Posted Jan 24, 2025

Liberty Mutual is offering a Senior Claims Representative position in the Auto Property Damage (APD) division. The role involves reviewing and processing straightforward Commercial claims, interacting with various parties, and determining policy coverage. The company provides comprehensive benefits, including insurance education and training. This is a remote position with in-office requirements twice a month for candidates near Suwanee, GA and Dallas, TX. Qualifications include a Bachelor's Degree, 1-2 years of experience, and strong customer service and technology skills. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Implementation Analyst with expertise in Microsoft technologies. The role involves implementing and configuring Microsoft services, leading technical implementations, and collaborating with clients. The ideal candidate should have experience in IT implementation, particularly with complex Microsoft-based projects in data centers or enterprise environments. They should be proficient in Active Directory, DNS, DHCP, Group Policy, SQL Server, Hyper-V, and IIS. Advanced English skills are mandatory, with basic to intermediate Spanish being a plus. Equinix is committed to diversity and equal employment opportunities.

Episodic Utilization Case Manager - 100% Remote

Company: Healthfirst

Location: Remote

Posted Jan 24, 2025

The Case Manager, Utilization Management is responsible for coordinating care plans, conducting pre-certification, concurrent review, discharge planning, and ensuring efficient utilization of health services. They identify medical, psychological, and social issues, coordinate treatments with PCP and other providers, and develop care plans aligned with physician's treatment plans. The role involves advocating for beneficiaries, meeting performance metrics, and facilitating alternative care options. Minimum qualifications include a license in nursing, social work, or related fields. Preferred qualifications include a master's degree, managed care experience, and knowledge of CMS or NYSDOH regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages