Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Director, Tax

Company: Equinix, Inc

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Manager, Subcontracts

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Leidos is seeking a manager for its Global Supply Chain Organization to lead subcontracting activities for the Health & Civil Sector's Transportation Solutions portfolio. This role involves managing a team of seven Subcontracts Specialists, collaborating with various GSC functions, and ensuring compliance with federal contracting regulations. Key responsibilities include subcontract lifecycle management, cross-functional collaboration, supplier and risk management, and team leadership and development. The ideal candidate should have a strong background in subcontract management, expertise in federal subcontracting practices, and excellent leadership and communication skills.

Project Manager Engineering

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking a Project Manager with a background in electrical engineering to join their team. The ideal candidate will have 5 years of experience in the electricity supply industry, preferably with knowledge of Transmission or Distribution practices. They should possess strong teamwork, analytical, and communication skills, and be capable of working under tight time scales. The role involves coordinating the design team, managing budgets, approving documentation, and overseeing subcontracts. The candidate will also work closely with customers to shape and deliver solutions, and support the Project Manager in risk and opportunity assessments.

Senior Manager Product Marketing (US Remote)

Company: Ansys

Location: Austin, TX / Remote

Posted Jan 23, 2025

Technical Lead - Backend Java Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Zillow, the leading real estate website in the US, is seeking a Technical Lead - Backend Java Software Development Engineer. The role involves leading project delivery, contributing to feature design, code review, advocating for methodologies, mentoring juniors, and participating in a dynamic team. The ideal candidate should have over 5 years of Java backend experience, expertise in persistence strategies, fluency in English and Spanish, and familiarity with Spring Boot, Hibernate, and Microservices. Zillow values diverse backgrounds and offers competitive benefits, equity awards, and a commitment to Equity and Belonging.

Data Scientist - Insurance Modeling

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate, a company with over 90 years of experience, is seeking a Data Scientist for its Modeling & Major Initiatives team. The role involves developing and maintaining models for ratemaking, economic analysis, and underwriting. The successful candidate will utilize statistical modeling techniques, educate business partners, and contribute to enhancing rating plan sophistication. Key responsibilities include developing models, supporting state teams, forecasting deliverables, and participating in project management. The ideal candidate should have a Bachelor's degree in a related field, insurance business knowledge, and several years of experience in personal or commercial lines of insurance. Strong statistical modeling skills, technical aptitude, and understanding of insurance regulation are required. The role offers a competitive salary and opportunities for professional growth.

CTM, FSP, EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Clinical Trial Manager (CTM) in their Functional Service Provider (FSP) team to function as a client-embedded Unblinded Monitoring Manager. The role involves overseeing CRO/monitoring aspects related to unblinded IMP management of assigned clinical studies from start to finish. Key responsibilities include participating in study kick-off and team meetings, ensuring CRO unblinded activities comply with trial plans and regulations, leading and guiding unblinded activities, reviewing and approving Master Site Blinding Plans, and maintaining TMF documents. The ideal candidate should have excellent communication skills, knowledge of ICH-GCP, experience with clinical study tools, a Bachelor's or University degree in a relevant field, and at least 5 years of Clinical Operations experience. Thermo Fisher Scientific values employee wellbeing and offers a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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