Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

VMware Cloud Solutions Architect

Company: Arrow Electronics

Location: Remote

Posted Jan 23, 2025

Arrow is seeking a VMware Cloud Solutions Architect to support their Cloud Solutions sales team and client accounts in a pre-sales and delivery role. The role involves conducting cloud assessments, developing solutions, and presenting results to clients. The ideal candidate should have expertise in hybrid cloud architecture, experience in performing cloud assessments, and proficiency in consultative solution selling. They should also possess excellent communication skills and the ability to create high-quality deliverables. Arrow offers competitive compensation, benefits, and growth opportunities.

Account Executive Cross Industry - MuleSoft

Company: Salesforce

Location: Munich, Germany / Remote

Posted Jan 23, 2025

Salesforce, a leading company in CRM and AI, is seeking a collaborative Account Executive to address a significant market opportunity. The role involves selling strategic business outcomes with long-term, high growth engagements. The successful candidate will be part of a close-knit, cross-functional team, responsible for driving the go-to-market strategy and leading the sales cycle. MuleSoft, a fast-growing business unit of Salesforce, is looking for someone with a proven track record in software sales, a focus on customer success, and proficiency in German and English.

Sr. Enterprise Account Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

Senior MS-SQL Administrator (Colombia only)

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Support Operations Program Manager - AI Technology

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Support Operations Program Manager to deploy AI technology within their Support ecosystem. The role involves driving AI strategy, deploying AI initiatives, collaborating across departments, optimizing customer and agent experiences, driving performance metrics, and acting as an AI advocate. The ideal candidate should have a Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field, with 8+ years of experience in business operations with technology implementations. They should possess technical fluency with AI tools and platforms, a customer-centric mindset, strong analytical, communication, and project management skills. Samsara offers competitive compensation, benefits, and a flexible working model.

UI Frontend Developer

Company: Health-E Commerce

Location: Remote

Posted Jan 23, 2025

Health-E Commerce is seeking a skilled UI Frontend Developer with extensive experience in HTML, CSS, and JavaScript. The role involves designing and implementing user interfaces, collaborating with designers and backend developers, and optimizing web applications. The ideal candidate should have proficiency in modern JavaScript frameworks, a strong understanding of responsive design, and excellent problem-solving skills. Compensation ranges from $90,000 to $110,000, with additional benefits including a discretionary annual bonus, comprehensive health insurance, flexible PTO, and professional development opportunities.

Senior Claims Representative - Auto Property Damage

Company: Liberty Mutual Insurance

Location: Dallas, TX / Remote

Posted Jan 23, 2025

Liberty Mutual is offering a Senior Claims Representative position in the Auto Property Damage (APD) division. The role involves reviewing and processing straightforward Commercial claims, interacting with various parties, and determining policy coverage. The company provides comprehensive benefits, including insurance education and training. This is a remote position with in-office requirements twice a month for candidates near Suwanee, GA and Dallas, TX. Qualifications include a Bachelor's Degree, 1-2 years of experience, and strong customer service and technology skills. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Software Engineering Manager

Company: Autodesk

Location: Remote

Posted Jan 23, 2025

Autodesk is seeking a Software Engineering Manager for the Developer Relations team. The role involves leading a global team focused on CI/CD, Observability, and Cloud Computing support, as well as onboarding to CloudOS and regionalization efforts. The ideal candidate should have extensive experience in building modern CI/CD pipelines, Cloud deployments, and DevOps, with a strong background in developer advocacy. They must also excel in team building, relationship management, and inspiring innovation. Responsibilities include managing high-performance teams, driving tool and application design, collaborating in technical discussions, and ensuring team support through standard methodologies. Autodesk offers a competitive compensation package, with a base salary between $136,000 and $187,000 for Canada-BC based roles.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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