Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Regulatory Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The North American Regulatory Affairs Lead (RAL) is responsible for providing innovative regulatory solutions and expertise to support product development. This role involves strategic intelligence, guidance, and ensuring client deliverables meet regulatory requirements. The RAL acts as a liaison with internal and external clients, overseeing the preparation and submission of regulatory documentation. Essential functions include supporting documentation preparation, coordinating client deliverables, liaising with clients, and independently assessing sponsor regulatory needs. The role requires strong communication, negotiation skills, and a basic understanding of global/regional/national country requirements and regulatory affairs procedures.

Biosciences Sales Development Program Representative - Eastern Region

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Sales Development Program (SDP) within the Biosciences Division (BID) is designed to advance the careers of high-potential individuals with laboratory, sales, and customer-facing experience. The program prepares participants for immediate territory management roles within the organization. It involves commercial and product training, job shadowing with salespeople and subject matter experts, and partnership with dedicated leaders and mentors. Candidates should have a Bachelor's in Life Sciences, 3+ years of work experience in a research laboratory and/or sales, and a relevant scientific background. The program offers comprehensive compensation and benefits, including a competitive hourly pay range, variable annual bonuses, and a Total Rewards package with medical, dental, and vision plans, retirement programs, and more.

Lead Reals Business Analyst

Company: UKG

Location: Remote

Posted Jan 23, 2025

UKG, the largest U.S.-based private software company, is seeking a Renewals Business Analyst. The role involves analyzing data across over 20,000 contracts and $3.5B in recurring revenue, identifying trends, optimizing processes, and collaborating with various teams to maximize retention and revenue. The ideal candidate should have 5+ years of experience in business analysis, renewals, or a similar role in a subscription-based business, proficient in Excel, PowerBI, and Salesforce.com. The position offers a pay range of $99800 to $120000, with opportunities for short-term and long-term incentives.

Zendesk CRM Developer

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Zendesk Developer to build and scale their global customer and technical support ticketing solution. The role involves designing, configuring, developing, testing, and deploying Zendesk projects, collaborating with various teams, and driving technical design and best practices. The ideal candidate will have 5+ years of software development experience, 2+ years on Zendesk, and expertise in Python, JavaScript, and a public cloud platform. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Director, Customer Success

Company: Pluralsight

Location: Remote

Posted Jan 23, 2025

The Director of Commercial Customer Success will lead the development and execution of customer success strategy, aiming to drive adoption and value realization across thousands of customers. Key responsibilities include guiding Customer Success Managers, driving renewals and expansion opportunities, and ensuring alignment between Sales and Customer Success. The ideal candidate will have extensive experience in customer-facing roles, preferably in the SaaS industry, and a proven track record in leading teams, negotiating renewals, and implementing customer success processes. Pluralsight, the company, is remote-friendly, mission-driven, and committed to diversity and belonging. They offer competitive benefits and a culture of trust, autonomy, and collaboration.

Advisory Solution Consultant

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Creative Director

Company: Bradshaw Home

Location: Rancho Cucamonga, CA / Remote

Posted Jan 23, 2025

The company is looking for a Creative Director with extensive experience in packaging, merchandising, videos, photography, and digital product detail pages. The role involves leading creative efforts across kitchen housewares and consumer cleaning categories, translating consumer insights into creative strategies, and ensuring cohesive brand representation. Key responsibilities include driving creative vision, managing briefing and design review cycles, delivering projects on time and budget, adhering to the company's phase gate process, and leading a team of designers and copywriters.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Toulouse, France / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Enterprise Account Executive, Provider Market

Company: Definitive Healthcare

Location: Remote

Posted Jan 23, 2025

Definitive Healthcare is a SaaS company that transforms data analytics into healthcare commercial intelligence. They help clients identify market opportunities and people to shape the future of healthcare. Their platform enables new paths to commercial success. The company values diversity and inclusion, as evidenced by their DefinitiveCares program and employee affinity groups. They have been recognized as a best place to work for five years in a row. They are currently seeking an Enterprise Account Director with 7+ years of SaaS and consultative services selling experience, focusing on data and analytics. The role involves managing client relationships, creating strategic account plans, and staying updated on industry trends.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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