Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Quality Engineer

Company: AnyRoad

Location: Remote

Posted Jan 23, 2025

AnyRoad, a leader in experiential marketing software, seeks a Lead Quality Engineer to set quality standards, collaborate on robust testing frameworks, and drive transformative change. The role involves defining and embedding quality into every step of the development process, analyzing production data for insights, and leading a culture of excellence. The ideal candidate will have 5+ years of quality engineering experience, technical mastery in tools like Ruby on Rails, React, Node.js, Selenium, Cypress, and Cucumber, and a customer-centric mindset. The company values quality, resilience, and performance, and encourages creativity and innovation. It is a diverse, gender-balanced organization with offices in the US and EMEA, backed by prominent investors.

Sr Employee Relations Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The job posting is for a Sr. Employee Relations Manager position at Thermo Fisher Scientific. The role involves advising on and conducting internal investigations, developing ER capability, and leading culture programs. Key responsibilities include collaborating with HR leaders, leading employment investigations, advocating for ethics hotline programs, coordinating training initiatives, providing thought leadership on performance improvement, and conducting site organizational assessments. Minimum requirements include 7 years of ER experience, a Bachelor's degree, and expert knowledge in ER, risk management, and employment law.

Enterprise Account Manager - NYC

Company: Boomi

Location: Remote

Posted Jan 23, 2025

Boomi is a fast-growing company that aims to make the world a better place by connecting everyone to everything anywhere. They offer an award-winning intelligent integration and automation platform. The company is looking for a sales professional with 7-10 years of enterprise sales experience in the technology field, specifically in data integration or similar domains. The role involves formulating and executing a sales strategy within an assigned region, driving revenue growth within the existing customer base, and consulting with customers on the Boomi Platform. The ideal candidate should have SaaS experience, experience working with C-level executives, and a strong consultative selling background. Boomi is committed to fair compensation, with an OTE of $300K-$340K, and values a diverse and inclusive work environment.

Staff Technical Program Manager, Software

Company: Agility Robotics

Location: Remote

Posted Jan 23, 2025

Agility Robotics, a pioneer in robotics, is seeking an experienced Staff Software Technical Program Manager. The role involves leading cross-functional teams, managing program roadmaps, and collaborating with engineering teams. The ideal candidate should have a strong technical foundation, program management expertise, and a passion for advancing autonomous systems. The company offers competitive benefits including 401k matching, equity, comprehensive insurance, flexible PTO, and a supportive work environment.

Oracle Data & Analytics Functional Consultant - Senior Associate

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

PwC is seeking a Senior Associate for a career in Oracle consulting, offering the chance to assist organizations in leveraging enterprise technology for digital transformation and business growth. The role involves helping clients implement Oracle solutions to address business challenges in areas like finance, operations, and governance. The Oracle Data and Analytics team focuses on data strategy, analytics, and governance to drive profitability, reduce costs, and enhance customer experience. As a Senior Associate, you'll work on complex business issues, demonstrating critical thinking, and using a range of tools to extract insights. Preferred skills include leading data strategy projects, analyzing data flows, documenting data solutions, and advising on transaction processing, reporting, and talent management. The role requires a Bachelor's degree and 4 years of experience. PwC offers a competitive salary range, comprehensive benefits, and a positive work environment.

Regional Business Manager - Northeast Region

Company: Azurity Pharmaceuticals

Location: Remote

Posted Jan 23, 2025

Azurity Pharmaceuticals is a specialty pharmaceutical company that focuses on innovative products for underserved patients. They are an industry leader in providing high-quality medications and have a broad commercial product portfolio. The company is committed to patient-centric products and has benefited millions of patients across various markets. Azurity is also an inclusive workplace and an Equal Opportunity Employer. The Region Business Manager role involves managing and leading field sales representatives, developing business plans, and ensuring product strategies are executed effectively. The ideal candidate should have a BA/BS degree, 5+ years of progressive experience in specialty pharmaceutical sales, and strong leadership and analytical skills.

Software Architect, Infrastructure & Security

Company: Invoca

Location: Remote

Posted Jan 23, 2025

Invoca, a leading AI and machine learning-powered Conversation Intelligence company, is seeking an experienced Architect for Infrastructure & Security. The role involves providing technical leadership, collaborating with engineering leaders, and driving technical delivery quality and reliability. The ideal candidate should have 10+ years of hands-on experience as an SRE in multicloud environments, experience with cloud-native computing, and a deep understanding of security practices. Invoca offers competitive benefits including PTO, healthcare, retirement plans, stock options, and more.

Regional Business Manager - Northwest Region

Company: Azurity Pharmaceuticals

Location: Remote

Posted Jan 23, 2025

Azurity Pharmaceuticals is a specialty pharmaceutical company that focuses on innovative products for underserved patients. They are an industry leader in providing high-quality medications and have a broad commercial product portfolio. The company is committed to patient-centric products and has benefited millions of patients across various markets. Azurity is also an inclusive workplace and an Equal Opportunity Employer. The Region Business Manager role involves managing and leading field sales representatives, developing business plans, and ensuring product strategies are executed effectively. The ideal candidate should have a BA/BS degree, 5+ years of progressive experience in specialty pharmaceutical sales, and strong leadership and analytical skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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