Customer Service Jobs in Remote

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Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Associate General Counsel, Corporate and Securities

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security's Legal Department is seeking a senior corporate and securities attorney to report directly to the Chief Legal Officer. The role involves handling a wide range of corporate, securities, and compliance matters, with an initial focus on preparing the company for a potential Initial Public Offering (IPO). Key responsibilities include leading the legal aspects of the company's public company readiness process, managing post-IPO filings, developing and implementing internal policies, collaborating with various teams, and ensuring compliance with securities laws. The ideal candidate should have a JD, US law degree, and bar admission in good standing in at least one US state, with a minimum of 10 years of relevant experience, including significant experience in corporate and securities law at a national law firm and at least 2 years in-house at a publicly traded technology or B2B SaaS company. Deep knowledge of SEC rules and regulations, strong communication skills, and the ability to work effectively in a fast-paced environment are required. The base salary range is $290,000—$320,000 USD.

Director, Inspire Value Financial Services

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic leader for their consulting team. The role involves driving pipeline expansion, mentoring a team, and fostering a collaborative environment. The ideal candidate will have extensive experience in management consulting, technology sector, and executive forums. They should be a master storyteller, able to inspire teams and solve complex problems. The position offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Senior Manager, HRIS & People Operations

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is dedicated to empowering small businesses by making commercial insurance affordable and user-friendly through technology. The company values diversity and entrepreneurship, as reflected in its team and operations. The Senior Manager, People Operations plays a crucial role in leading the People Team, managing HRIS (Workday), and ensuring alignment with business needs and HR technology trends. Responsibilities include system administration, configuration, integration, project management, continuous improvement, training, end-user support, data integrity, compliance, and team management. The ideal candidate should have a Bachelor's Degree, 4-6 years of HRIS or People Operations experience, and proficiency in Workday. Pie Insurance offers competitive compensation, benefits, and a flexible work environment, emphasizing its commitment to equal opportunity and employee well-being.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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