Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Process Excellence Lead (Customer Journey)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm is seeking an experienced Program Manager for its Shared Services team. The role involves operating as a product and process expert, informing and executing strategies, monitoring product effectiveness, and ensuring performance improvements. The ideal candidate should have 5+ years of experience in Program Management, Product Operations, or Business Analytics, and a certification in Six Sigma, Project Management, or Design Thinking. They should also have experience in delivering large-scale business changes, managing program strategy, and using critical thinking/problem solving. SQL experience is a plus. Affirm offers competitive benefits including health care coverage, flexible spending wallets, time off, and an ESPP. The company is remote-first, with most roles available across the country.

On Site Services Specialist - Junior Drives Engineer

Company: GE Vernova

Location: Larkhall, United Kingdom / Remote

Posted Jan 23, 2025

Director, Product Analysis - USDS Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Assistant Director or Director, Product Analysis to lead the design and build of major pricing and underwriting programs in Earnix. The role involves driving best practices within Earnix, coordinating with modeling, data, and technology teams, and increasing speed to market with sophisticated models. Responsibilities include leading a team to build pricing programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and ensuring accuracy of pricing outputs. The ideal candidate should have a Bachelor's degree in a quantitative field, 8+ years of relevant experience, and proven experience in creating rating logic and implementing rating programs in tools like Earnix. Strong understanding of rating algorithm structures and Python language skills are preferred. The company values diversity, equitable and inclusive workplace, and offers comprehensive benefits.

Senior Staff Application Engineer

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Software Development Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Sr. Litigation Adjuster (Michigan PIP)

Company: The Auto Club Group

Location: Remote

Posted Jan 23, 2025

The Auto Club Group is seeking a Senior Claim Specialist for a full-time, salaried position. The role involves handling highly complex technical issues and the most complex claims, with a focus on Michigan PIP. Key responsibilities include reviewing claims, conducting coverage analysis, identifying policyholder benefits, and negotiating settlements. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth. Required qualifications include five years of experience in complex claim settlements, evidence securing, and subrogation claims. Proficiency in MCCA and attorney represented claims, along with advanced technical knowledge of insurance laws and medical terminology, is essential. The role is currently remote, with potential for occasional travel.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Principal Strategist, Inspire Value/ Transportation and Logistics

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Strategist for its Inspire Value team. This role involves revolutionizing the enterprise software customer experience, driving digital transformation, and building trusted advisor relationships with customers, partners, and internal teams. The ideal candidate should have extensive experience in transportation and logistics management, strong knowledge of industry regulations, and proficiency in logistics software. They should also possess strong leadership, analytical, and communication skills, and have experience in digital transformation projects or enterprise software deployments. The role requires up to 40% travel and involves working closely with sales and customer success teams.

Director of Sustainability Technology

Company: Equinix, Inc

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Director of Sustainability Technology. The role involves leading a decarbonization data and analytics team, developing sustainability data delivery strategies, and empowering sales teams with technical sustainability materials. The ideal candidate should have a background in sustainability, environmental management, or related fields with a focus on data analytics and technology. They should possess strong analytical skills, excellent communication abilities, and a proven track record of managing teams and delivering results in a fast-paced environment.

Engineering Manager - Ads Signals Growth

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a large online community with 97M daily active users, is seeking an Engineering Manager for the Ads Signals Growth team. The role involves leading a team to develop and maintain APIs, 3P integrations, and infrastructure for collecting off-platform signals for advertising campaigns, while ensuring privacy compliance. Key responsibilities include setting technical vision, executing roadmaps, recruiting talent, fostering career development, ensuring quality control, and aligning with company goals. The ideal candidate should have 2+ years of team leadership and 5+ years of software engineering experience, preferably with ads domain knowledge.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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