Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Lead Principal Technical Program Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Lead Principal Technical Program Manager for Foundations, a senior role covering critical aspects of the company's technical stack. The role involves driving company-wide initiatives, demonstrating innovative thinking, and collaborating in a cross-functional environment. The successful candidate will influence technical decisions, work with world-class engineering teams, and shape the TPM craft. Responsibilities include analyzing business objectives, defining long-term strategies, and streamlining execution of the roadmap. The role requires 15+ years of experience in software teams, translating requirements into technical solutions, and driving complex, cross-divisional projects.

Associate

Company: MetLife

Location: Remote

Posted Jan 23, 2025

Eligibility Installation executives at MetLife are responsible for setting up and maintaining structures, providing timely status updates and query support to customers, and implementing groups into the system. They interact with various internal teams such as AM, Manager, QCA, Trainers, and Associates for performance reporting, issue resolution, feedback, and process training. MetLife, recognized as one of the world's most admired companies, aims to help its colleagues, customers, and communities create a more confident future.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Engineer III - ML Platform (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a skilled engineer to join their Data + ML Platform team. The role involves designing, building, and facilitating a modern Data+ML platform, modularizing complex ML code, and establishing repeatable patterns for model development, deployment, and monitoring. The engineer will collaborate with Data Platform Software Engineers, Data Scientists, and Threat Analysts to create scalable ML pipelines for data preparation, cataloging, feature engineering, model training, and serving. The ideal candidate should have a B.S. or higher in Computer Science, Data Science, Statistics, Applied Mathematics, or a related field, along with 3+ years of experience in developing and deploying machine learning solutions to production. Proficiency in distributed computing, orchestration technologies, and cloud services like Kubernetes, blob storage, and queues is required. Expert level experience with Python, CI/CD frameworks, and containerization frameworks is also necessary. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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