Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Fortinet Certified Trainer - Contract 1099 - Part Time / Flexible

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The instructor will design training exercises, deliver training, and assess results, empowering students to develop cyber skills for immediate job opportunities. This is a part-time, contract position requiring advanced subject matter expertise in cyber security, strong presentation skills, and the ability to manage a learning environment. Certifications like Fortinet Certified Trainer (FCT) with NSE 4 FortiOS and NSE 7 Enterprise Firewall are preferred. CDW offers a culture that values diverse perspectives, fostering strong relationships and continuous learning.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 23, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Hardware Maintenance Project Manager (Contract)

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a company revolutionizing the grocery industry, is seeking a Hardware Maintenance Project Manager for Caper.ai, its AI subsidiary. The role involves managing the Caper cart Maintenance and Repair project as it scales to thousands of carts. The successful candidate will drive the maintenance program, create a closed-loop system for identifying and addressing repair needs, and optimize resolution velocity. They will also develop and oversee the Maintenance and Repair Schedule, and lead analytics on maintenance operations to drive continuous improvement. The ideal candidate will have a Bachelor's degree, 5+ years of supply chain or operations experience, strong project management skills, and proficiency in Google Sheets and ticketing software.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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