Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

I&I Field Reimbursement Manager (FRM) Northern California

Company: Pfizer

Location: Remote

Posted Jan 23, 2025

The Field Reimbursement Manager at Pfizer North America will report directly to the IampI Access & Reimbursement Regional Director. The role involves conducting office calls with HCPs and office staff to support patient access to Pfizer products, providing education on payer landscape and formulary changes, distributing approved materials, and assisting with coding and claims-related issues. The manager will be the subject matter expert on reimbursement and coverage issues, facilitating patient access to Pfizer products. The ideal candidate should have 7+ years of pharmaceutical industry experience, strong communication and organizational skills, and a proven track record of collaborating with diverse stakeholders. The role requires 50% travel for live customer interactions and a valid US driver's license.

Senior Product Operations Manager

Company: SmartRecruiters

Location: Remote

Posted Jan 23, 2025

SmartRecruiters, a global leader in enterprise recruitment software, is seeking a Senior Product Operations Manager. The role involves optimizing product operations, collaborating with product leadership, and driving improvements. The ideal candidate should have 5+ years of experience in product and project management within a B2B SaaS environment, strong analytical skills, excellent communication abilities, and an outcome-driven mindset. SmartRecruiters offers a collaborative, diverse, and remote-first work environment with competitive salaries and generous equity.

Sr. Product Designer - Calcite Brand Design System

Company: Esri

Location: Remote

Posted Jan 23, 2025

Esri is seeking a marketing design team member with 5+ years of experience in designing for web and mobile platforms. The role involves contributing to the Calcite Brand design system, architecting Figma environment, defining detailed design specifications, and facilitating design reviews. The ideal candidate should have a strong understanding of user-centered design principles, excellent communication skills, and experience with Figma, Adobe Experience Manager, and front-end technologies. Esri offers competitive total rewards including health benefits, 401(k) programs, and opportunities for professional growth.

Software Engineer III

Company: Walmart Global Tech

Location: Remote

Posted Jan 23, 2025

The job posting is for a Senior Software Engineer position in Walmart's Indirect Procurement Technology team. The role involves developing and deploying complex SAP applications, managing project progress, and providing solutions to functional issues. The ideal candidate should be an innovator, customer-centric, and comfortable with influencing others. They should have strong communication skills, a test-and-learn mentality, and experience in SAP S4 functional MMIP. The position offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and paid time off benefits. The annual salary range is $90,000 - $180,000.

UX Designer

Company: BlackCloak

Location: Remote

Posted Jan 23, 2025

BlackCloak is a fast-growing company offering cybersecurity solutions for high-profile individuals and corporate executives. They are seeking a UI/UX Designer with 5+ years of experience in cybersecurity SaaS or enterprise solutions. The role involves designing user-centric web applications, conducting user research, and collaborating with cross-functional teams. BlackCloak provides a competitive benefits package including remote work, health insurance, retirement plans, and equity. The company is an equal opportunity employer.

VP of Global Fulfillment and Logistics

Company: Brilliant

Location: Remote

Posted Jan 23, 2025

Brilliant is seeking a Vice President of Global Fulfillment and Logistics to lead international operations. The role involves managing warehouse operations, developing strategic plans, overseeing partnerships with international fulfillment centers, and ensuring compliance with regulations. The ideal candidate should have 8+ years of experience in warehouse operations, strong communication skills, and proficiency in data analysis. The position requires travel to Waukegan, IL 2-3 days per week and reports to the Chief Operating Officer.

Enterprise Account Manager - (Remote - US)

Company: Nextech

Location: Remote

Posted Jan 23, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous bonuses, and comprehensive benefits. They are committed to diversity and equal opportunity employment. The Enterprise Account Manager role involves managing enterprise customer accounts, maximizing sales opportunities, and ensuring client retention and exceptional experience. The role requires 5+ years of large account management and project management experience, excellent communication and interpersonal skills, and the ability to travel. Preferred qualifications include experience in aesthetics, plastic surgery, dermatology, med spa, or ophthalmology spaces, and Salesforce proficiency. The role is remote with potential for long-distance travel, and offers a generous bonus, 401k match, flexible time off, and comprehensive health benefits.

Senior Named Account Executive, Public Sector - Melbourne/Victoria

Company: Cloudflare

Location: Remote

Posted Jan 23, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a highly experienced Senior Named Account Executive for its ANZ Victorian Public Sector business. The role involves building relationships within government agencies, understanding their IT needs, creating new business opportunities, and driving large transformational outcomes. The ideal candidate should have 10-20+ years of B2B selling experience, 5-10+ years in Public Sector accounts, and a strong track record in solution selling. Cloudflare is known for its commitment to protecting the free and open Internet, with initiatives like Project Galileo, Athenian Project, and 1.1.1.1. The company values diversity and inclusiveness, and is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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