Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Site Reliability Engineer - CloudOps

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 23, 2025

Zoom is seeking an experienced Site Reliability Engineer to join their CloudOps organization. The role involves building and evolving the Cloud Foundations Platform, enabling development teams to efficiently manage resources across a multi-cloud environment. The ideal candidate should have 5+ years of software engineering experience, with a focus on platform engineering and cloud infrastructure. They should be proficient in Infrastructure as Code (IaC) tools like Terraform, Python, and DevOps practices. Knowledge of containerization technologies, CI/CD pipelines, and agile development methodologies is also required. The role involves on-call shifts, incident management, and working after hours/weekends for application releases/deployments.

Area Sales Manager - NAM - Power Quality

Company: Hitachi Energy

Location: Charleroi, Belgium / Remote

Posted Jan 23, 2025

Technical Customer Success Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Account Executive - Publicis (NY)

Company: Yieldmo

Location: Remote

Posted Jan 23, 2025

Yieldmo, an advertising platform utilizing AI and custom ad formats, seeks a seasoned seller with Publicis agency experience to drive new revenue. The ideal candidate, a strategic hunter, will build relationships, close business, and represent Yieldmo at industry events. Requirements include 3+ years in programmatic advertising, sales experience, and established Publicis agency contacts. Yieldmo values innovation, agility, intelligence, autonomy, and togetherness, offering a hybrid work model, comprehensive benefits, and competitive compensation.

Software Development Manager, Data Engineering. Generative AI

Company: Autodesk

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Autodesk is seeking a Software Development Manager for the AEC Solutions group to lead a team in building data pipelines for AI, deep learning, and generative AI. The role involves collaborating with AI Researchers, ML Engineers, Software Architects, and Experience Designers. The ideal candidate should have a BS or MS in Computer Science, 10+ years of software development experience, and experience in the AEC industry. The position offers the opportunity to shape the future of the AEC industry and work with cutting-edge technologies.

Strategic Partnerships Manager, Life Sciences Division

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is seeking a Strategic Partnerships Manager to expand their Life Sciences Division. The role involves managing current partners, sourcing new ones, and fostering revenue growth through strategic collaborations. The ideal candidate should have extensive experience in Life Sciences channel partnerships, deep understanding of real-world data (RWD) use cases, and fluency in utilizing EMR data. They must be able to articulate the value of partnerships, navigate complex negotiations, and build robust, data-driven relationships. Success in this role includes gaining in-depth knowledge of Arcadia's offerings, establishing strong relationships with stakeholders, and expanding the partner ecosystem.

Principal Software Engineer - Regulated Industries

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Lead, Infrastructure Security Engineer - Data Protection

Company: Prudential Financial

Location: Remote

Posted Jan 23, 2025

Prudential is seeking a Lead, Infrastructure Security Engineer for the Security Service Data Protection team. The role involves partnering with various teams to improve cyber defense capabilities, designing technical architecture for solutions like UEBA, SIEM, and SOAR, and developing requirements and implementation strategies. The ideal candidate should have a Bachelor's degree in Computer Science or related fields, experience with agile methodologies, TDD, and strong communication skills. Prudential offers competitive compensation, benefits including health insurance, 401(k) match, pension plan, wellness programs, and education benefits.

Software Engineering Technical Specialist

Company: Kyndryl

Location: North Kingstown, RI / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Software Engineering Technical Specialist to contribute to their software engineering space. The role involves developing solutions in domains like Security, Systems, Databases, and Networking Solutions. The successful candidate will be a leader, demonstrating technical expertise and team leadership skills. They will work closely with various teams to deliver high-quality products and features through the agile software development lifecycle. The role also includes coaching and mentoring engineers. Kyndryl values effective communication, collaboration, and a growth mindset. The company offers competitive compensation, benefits, and opportunities for professional development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages